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“I was still unable to achieve my end goal. But Sophia was able to get me back on online banking for my business accounts. Sophia was very efficient and very patient with me. I really appreciated it! I’m sure she must be up for a significant raise.”
“We really enjoy banking at OnPoint. The customer service is outstanding and the banking experience is modern,
efficient and customer focused. Many Thanks to Rae Laiga who always does an excellent job with all our transactions and questions.”
“As a first-time homebuyer, I was fortunate to have been assisted by Todd Twardowski. He was incredibly helpful in exploring various options to assist me in purchasing the house. He took the time to thoroughly explain each step of the process, ensuring I fully understood my choices and felt confident in my decisions. Todd was always prompt in responding to my questions, and his proactive approach kept everything on track. His professionalism, expertise, and dedication made the process feel seamless and manageable. I truly appreciated his support and guidance throughout the entire journey.”
“Incredible customer service and communication. We worked with Zach Flenner on an auto/RV refinance and cannot overstate how pleased and impressed we were. Zach's communication, timeliness, and check-ins were better than any experience in recent memory. He went out of his way to solve problems, make the process as streamlined and easy as possible, and was an absolute pleasure to work with. Very highly recommended!”
“I've been with UNITUS for a long time and they are everything I wanted in a community credit union. They provide professional and friendly customer service and always are willing to answer questions and give assistance with loans, name changes and other administrative transactions. I feel that my private information and bank information are safe with UNITUS.”
“Malynda Little was extremely helpful with funding for my insurance agency. Made the process seamless and stress-free! Best experience I have had working with a bank!!”
9AM - 12:30PM 1:30 - 5:30PM
14193 SW Millikan Way, Beaverton
Credit Unions
“Over this past weekend I had a terrible experience at my local bank (not the one I’m rating) and truly had felt I was going to close my account after the struggles I was facing. However, after submitting an email through the app, it wasn’t even an hour later when Kari Knight had given me a call. She was beyond understanding and truly made the experience better. She walked me through what I needed and was easy to understand.
She was quick and made sure to get everything done and back to me the same day, with only 30 minutes left in her shift. I’m beyond grateful for the help you gave me Kari. You were wonderful to work with and this bank is lucky to have you. Staying a member because of your amazing service.”
“I've had a great experience banking with Unitus since 2019. This new branch location could use a bit of extra staff or training, but overall I've had a good experience with the people working here.”
9AM - 5:30PM
8235 SW Tualatin-Sherwood Rd, Tualatin
Credit Unions
“Rei Nukaga was VERY helpful. She explained everything thoroughly so I could understand. She was kind and understanding of my situation. I will 100% recommend her and the bank!”
“Update: The people in the branch are very friendly and polite and explained that they're switching ATM providers and it's taking longer than expected. They accommodated me by letting me withdraw funds in person. Supposedly, I will get a card ordered and a confirmation when they happens. I'll update more then.Absolute Garbage for service. If you only have your mandatory vacation fund with them they won't let you withdraw funds in person. Instead they'll sell you an ATM card that never arrives. 4 different workers have sold me the ATM card now, but each time they fail to send it. And each time the next worker tells me that it wasn't ordered, but that they in fact will send it. I'm hoping that a poor rating and review will prompt them to follow up and do their job, but since we don't have the option of depositing our vacation funds elsewhere I'm not holding my breath.”
“I worked with Marissa over the phone regarding a car loan and she was very helpful and knowledgeable. I plan on recommending people to apply on their website if they are looking for an auto loan”
“Leah spent 1 hr personally helping me with my online app. She is fabulous. Very friendly & very knowledgeable. You are blessed to have her. Real asset for OnPoint”
“I recently visited OnPoint to start super savings accounts for my boys, and I couldn't be more impressed with the customer service! Cole went above and beyond to help us set everything up. He was incredibly patient as we walked through the process with each child, ensuring they understood how it all works and what to pay attention to. His knowledge and kindness made the experience enjoyable for all of us. We definitely recommend OnPoint for anyone looking to open an account! Thank you, Cole!”
“I would like to compliment Michelle Nguyen for her excellent service. She very friendly, knowledgeable, and went above and beyond to assist me. I’m very satisfied with her support.”
“I’m an attorney. I moved my accounts to OnPoint after seeing how easy it was for my clients to handle trust and estates matters at OnPoint. I use the Tigard Fred Meyer brand and routinely have 10 or more open accounts. The staff is awesome! They are always welcoming, competent and efficient.”
“I've been to a few onpoints and by far this is my favorite one. Customer service was great! Julio helped me with my transaction with a friendly smile, he asked about my day and made me feel important.
Wilsonville onpont can't compare since they have people working there that look like they hate their job. Not Julio! Thank you!”
“Nicole in financial was sensational in helping me over the phone and giving me details and instructions. Great positive interaction went out of her way to be more than helpful”
“I had a very pleasant experience at OnPoint Community Credit Union when opening up a new business account. It was smooth and easy. I highly recommend using this credit union!”
“I've always had excellent customer service at this location! It's nice to have a branch that is close by and the employees are always professional and kind to me every time I come in. I wanted to make sure to write them a nice review because they deserve it!”
“I made a mistake and accepted a fraudulent check into my account. Reported it right away when I realized the mistake and called, the fraud department froze my account. But told me I could go into the branch in the meantime if i needed some cash. Went into this branch where they (after some time were able to help!)”
“I've been an OnPoint member since I was a teenager in the 80s (it was PTCU in those days). I love our little local branch, with its friendly staff. OP has continued to make their atmosphere comfortable but still professional.”
“I have been a member of this credit union for 35 years, back when they were the Portland Teacher's credit union. They are definitely going through some growing pains, the phone line customer service is terrible, but you still get good service at the branch offices. I go to the Wilsonville office.”
“Yesterday I visited OnPoint and was helped by a most delightful Membership Relationship Officer, Arun Singh.She was pleasant, efficient and bottom line helped me with things I didn't even know I needed to ask.Normally I don't review financial institutions... this time I will make an exception.”
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“Our family has been banking with Onpoint for over 10 years.
The customer service is top notch. A big shout out to Scout! He recently helped my mom and I with her account. Thank you for taking the time and getting everything straightened out.”