Victra, a Verizon Authorized Retailer in Sherwood, OR, aims to provide an excellent experience for its guests. The store offers a wide range of wireless devices, including phones, tablets, and accessories, along with dedicated customer service. Many customers praise the knowledgeable staff, particularly highlighting the efforts of team members like Carlos, Brian, Fernando, and Kaitlyn, who have gone above and beyond to assist with purchases, service transitions, and device setups. While some reviews express concerns about Verizon as a company, the service at this location consistently receives positive feedback for being friendly, entertaining, and efficient. Overall, Victra is recognized as a reliable place for wireless needs, with a focus on customer satisfaction.
Carlos was fantastic! 5 star service, this will be my go to store from now on.
October 2023
Carlos is professional and very knowledgeable, he's awesome!
September 2023
Carlos was swamped and people just kept pouring in but he kept it cool! Had a great sense of humor. Very personable and super helpful! Was told he had only been there for a couple months but he handled it so well and did everything he could to help everyone that was there! My mans deserves a pay bump some sloppy and a beer... read full comment
