AutoZone Auto Parts in Springfield, OR, is a prominent retailer offering a wide range of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store is known for its helpful staff and competitive prices, especially for those looking for reliable auto parts and advice. Customers appreciate the knowledgeable employees who assist with diagnosing issues and suggest the right solutions, often saving money in the process. For example, one employee demonstrated excellent customer service by guiding a customer through diagnosing a brake light problem and helping them save money on unnecessary parts. Another staff member was praised for their proficiency and genuine care for customers' needs, making customers feel confident and well taken care of. However, some reviews mention less positive experiences, such as employees being more interested in gossiping than assisting customers, leading to poor customer service at times. Despite these mixed reviews, many customers highlight the helpfulness and patience of staff, even when dealing with complicated issues like replacing serpentine belts. Overall, AutoZone in Springfield, OR, is a trusted place for auto parts, with staff who can provide expert advice and support, making it a convenient choice for vehicle maintenance and repairs.
I got the part I needed but it seemed like the employees were more Interested in talking to each other than they were in talking to me. Gossiping about employees that weren't there, even talking about the manager and how terrible he was. bad customer service.
June 2024
Jc is amazing incredible service and super helpful!
April 2024
Their computer showed me the wrong gas cap for my car, just like Advance down the street. The difference here is that the employees at AutoZone made the effort to find something that was compatible, unlike Advance, and that's what makes me happy.
