AutoZone Auto Parts in Springfield, OR, is a prominent retailer offering a wide range of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store is known for its helpful staff and competitive prices, especially for those looking for reliable auto parts and advice. Customers appreciate the knowledgeable employees who assist with diagnosing issues and suggest the right solutions, often saving money in the process. For example, one employee demonstrated excellent customer service by guiding a customer through diagnosing a brake light problem and helping them save money on unnecessary parts. Another staff member was praised for their proficiency and genuine care for customers' needs, making customers feel confident and well taken care of. However, some reviews mention less positive experiences, such as employees being more interested in gossiping than assisting customers, leading to poor customer service at times. Despite these mixed reviews, many customers highlight the helpfulness and patience of staff, even when dealing with complicated issues like replacing serpentine belts. Overall, AutoZone in Springfield, OR, is a trusted place for auto parts, with staff who can provide expert advice and support, making it a convenient choice for vehicle maintenance and repairs.
Mike and the others are ALWAYS friendly. Mike is knowledgeable and helped me understand the parts that I not only asked for, but that I may also need for the job. I really appreciate that. I recommend this store.
July 2026
I went to this store two times in the last couple of days. Both times Mike and Gus were friendly, knowledgeable and patient. Gus took the time to help me test my vehicle and install some light bulbs. I really appreciate the service and friendliness of the staff. I recommend this store.
June 2026
Last night Trevor was amazing. He help me with a new battery and even installed it for us. Definitely coming back for sure!!
