Michael's Leather & Oak offers a positive and professional shopping experience. Customers appreciate the friendly, helpful staff who provide just the right amount of assistance without hard sales tactics. The sales team is knowledgeable, allowing customers to browse comfortably before confirming availability and scheduling quick delivery, often within a few days. The staff go above and beyond to ensure customer satisfaction, offering advice on decor and helping find the perfect furniture for their space. The store is praised for quality leather furniture, especially their three-piece living room sets, with many customers expressing happiness with both the products and the service received. Delivery is consistently courteous, efficient, and professional, with staff handling setup carefully. Overall, customers are satisfied with the service, quality, and professionalism, and many plan to return for future purchases.
Wonderful no hard sales with just the right amount of help. No returned calls when calling to check on back order status.
June 2022
Very professional salesperson. Allowed us time to look around without interference yet when we had settled on the furniture we were interested in quickly checked it’s availability to confirm it was in stock. Also delivery was only a few days out.
May 2022
Rhonda was most helpful and professional. We will shop at MJacobs again because of the assistance she extended to us.
