“I have waited to do this review so I could review the store, delivery, and mattress.
**Store:** We had a Tempur-Pedic mattress that was at least 20 years old. We enjoyed that mattress, but it was originally firm and had become too soft for both of us. We went to The Mattress Company on Memorial Day. Julia greeted us, and we discussed our mattress history. While discussing this, we realized that my husband and I are different sleepers and would need something that suits both of us. I am mostly a back sleeper, and he is strictly a side sleeper. She had us lay on different mattresses to see what we felt comfortable on. After lying on four different types, we kept saying the first one felt the best. That mattress was an I-Bed, which is like a gel-type bed. We found out that she, along with most of the people who work there, has that type of mattress.
We were about done, but then my husband asked about the adjustable bed frames. She said those work with almost any mattress they sell. They can fit into most bed frames or can be used as the bed frame itself. She said she also used one and explained how we can program sleeping and watching TV adjustments. We ended up getting the adjustable bed frame and the I-Bed (Jensin), all in Cal King.
When we were checking out, the woman (I didn't write down her name) explained that the mattress and bed frame come with a warranty, BUT that if the mattress is stained, the warranty would be void, so she offered us mattress covers. We went with the Dream Comfort protector. They have their own warranty stating that if a mess gets through the protector, they become liable for the mattress, which makes us feel protected. We also got a Lavender Active Dough pillow that my husband really liked when we were trying out the mattresses; it came with a lavender spray. Due to the holiday and it being a Monday (and having to order everything in Cal King), we were quoted about 3 weeks until delivery. Both Julia and the woman who checked us out were very friendly and explained everything; it was just an all-around easy and pleasant visit. We were there about an hour, but it felt way quicker. The mattress, bed frame, mattress protector, and one pillow were under $4k, which felt cheaper than when we bought our last mattress 20 years ago.
**Delivery:** About two weeks after our visit, we received a call from Julia stating that they had our mattress, frame, and pillow available. They were only waiting for the protector but thought it should arrive in a few days and wanted to schedule our delivery. The delivery drivers called prior to arriving and were ahead of schedule, so they were able to come 10 minutes prior to the window. This was great for us, as we were prepared for them an hour prior to the delivery window. They strong-armed the old mattress out and got our new bed frame and mattress in fairly quickly. The delivery driver showed us how to use the controls on the adjustable frame and made sure it was plugged in and working. It was a simple and straightforward delivery.
**Mattress:** Now that we have been using the mattress for 6 weeks, it is great. I honestly would have never thought I needed the adjustable frame, but it has helped with back pain and indigestion. It is so easy to use and has seamlessly become such a part of my life that I am worried about going on vacation without it. The mattress itself is great! It took some breaking in and getting used to, but I feel like my back pain has subsided. The pillow is so nice, and I use the spray all the time, even though I didn't get a pillow for myself.
Overall, I love everything we got. From entering the store to this moment, it has been wonderful. I am very happy with my experience and hope this mattress and frame last a long time!”
“Our experience at Rife’s was wonderful, Jacob was a great help in the selection of our items. We’ll definitely be back if need any other items!!”
“We are absolutely pleased with customer service, even though I got up sold! We spend 1/3 of our lives sleeping and I could not be happier with the attention to detail that we received on that fact. We're looking forward to our delivery from here that will replace our Costco mattress”
“I buy many antique and vintage tea cups and various other things here. The owner is an extremely experienced and friendly lady! You’ll have fun, parking in front of store is easy when available which is often.”
“Great customer service! Decided to check this place out after shopping other furniture stores and not finding what I wanted. Walked in and found almost the exact couches I was replacing. Brought couches home same day. Finally enjoying comfy couches again! Thanks Matthew for your help!”
“Reaching out to Chris and Susan Hoffner - owners of Twin Hearts Estate Sales By: Twin Hearts Vintage Studios, was one of the best decisions I've made. Not only were they professional, but considerate and understanding of my situation and needs.
My husband of nearly 47 years passed away and my children wanted me to move closer to them in California. In my stress and grief there was no way I could have managed a sale on my own.
Thanks to a dear friend, Realtor Kevin J. Brown, knowing my circumstance, directed me to call them. I am forever grateful for his kindness and help.
Chris and Susan were not only efficient in going through everything I left behind, but set it up and displayed it so well. They were diligent in noticing items that I might have missed in the rush of my packing to move. I received a number of calls from Susan regarding these items. More often than not, she was right to call me and held onto items for my sister Patricia and my friend Alicja to pick up for me.
I would recommend Chris and Susan to anyone who is in need of an Estate Planner. Their honesty and integrity, along with their heartfelt care, is more than I could have hoped for. I am so thankful I met them and put my trust in them.
Sincerely and Gratefully - Linda Langford”
“Thank you Kim and thank you Nate.
You both made our experience a very good one. When we changed our mind on the original choice you understood our decision and helped us make a better decision that fit our needs. We will highly recommend MJacobs of Springfield !!”
“We were looking to replace our dated dinning nook pedestal table and top shelf for a china cabinet. Urban lumber came through with a beautiful maple dinning table to fit the nook and made a wonderful live edged maple counter top for our hutch. Great people to work with and truly artist sense of construction. We would recommend them for all woodworking needs.”
10AM - 6PM
1162 Gateway Loop, Springfield
Furniture Stores
“Had a great experience there, Cody the store manager helped my fiance and I pick out some excellent furniture for our new house and took the time to walk us to all the other buildings just to show us other things that matched what we were looking for.
Walked away with a great deal today and definitely coming back once we're a little more settled in.”
“So far so good! But very cautious as to most reviews I have seen. Not positive!!! Will update just ordered today. Update!! Well I received my order and the service was awesome. I worked with Jorge his customer service was great it was a birthday present for my wife he went out of his way to arrange delivery in time. He even bypassed the Salem warehouse and arranged for a drop shipment to the Springfield store with a 3rd party delivery to our home to get loveseat here by her Birthday!!! Jorge was very upfront and on top of the request I asked for.I was very happy with his customer service. And the loveseat is very nice she loved it and I as well. Not sure about all the bad reviews I saw but believe they are older. You do not get customer service like I received these days at the majority of companies I have shopped at. Excellent Ashley and thank you Jorge for you commitment to the details.Will be back to your store when more furniture is needed for sure.”
“We always enjoy shopping at our local Target store in Springfield, OR. The store is nicely organized, always squeaky clean, and all items are neatly displayed in the appropriate departments. Items are easy to find and the employees are unfailingly polite and helpful.”
“I love the Springfield oregon store. Although I am very picky on who I deal with there and they are ok with that. Been with Aaron's for about 4 years now and I love them. I have paid off everything but 1 or 2 things. But they are amazing and they work well with me.”
“I bought a product that had a no return policy, but I was given a full refund, I told him thank you for doing the right thing, will definitely be a multiple repeat customer…”