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February 2024 by Adrian Montes
This place is absolutely terrible. It sucks to say but there is no one to help you in the 10’x30’ from where you just sitting a disgusting atmosphere. When you schedule an appointment it doesn’t matter you might as well check in and go back home for a bit. I scheduled my appt. for 11am… I have been waiting for almost an hour and a half at this point. The most idiotic system I’ve experienced. The only reason I had to come back is because the last time I was here their “system was down” so I wasn’t able to submit my tests online just holding me back. This place is terrible please don’t waste your time.
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January 2024 by James Carr
My appointment mysteriously disappeared even though I have the confirmation code. Ofcourse I can't tell anyone because nobody works in reception anymore.
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December 2023 by robert smith
We pay 10 to 15 times what other countries pay for services and we get third world service . Pathetic , only in america
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November 2023 by Jerome S
I should have read the reviews. They DO NOT do Urine drug screens on the weekend. And if you have the nerve to point out how silly that is they will literally kick you out.Christina, the tech, told me that “if I was gonna have an attitude I could get out of her chair.” I asked for the manager, because I hadn’t been rude or said anything else to her or about her personally. The other lady asked if she needed to call security!!! ? I mean I’m not small, but I’m not THAT intimidating.Anyway, what a bunch of thin skinned losers. Biden voters, most certainly. How dare anyone complain!?
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October 2023 by Kari Redfield
The technician and the manager were extremely rude; in addition to being incompetent, they were purposefully unhelpful. The technician berated me for coming into the lab with such complicated tests on a Saturday, blaming me for her inability to figure out her job. The manager was equally blase and unhelpful.Legacy Laboratory had no problem completing the labs. The technician was competent and helpful.
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August 2023 by leticia h
If I could give no stars I would. Randi was very rude and made our experience 10x harder than it needed to be. We waited for hours, just for them to make me run back and forth. As a mom I would advise any parent to take your littles else where.
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June 2023 by James Phillips
Absolutely abysmal service. Boundless incompetence. Operated by buffoons. Go elsewhere. If you come here and expect any kind of service, you’ll be treated as though you give off some kind of foul stench. There were some questionable Hippa issues—at one point one of the techs opened up the door an called out to one of the people in the waiting room, “whaddya got there, a stool sample!?”
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May 2023 by Adrian Allen
Please do not use use this lab!!! There’s no one in the lobby to help elderly and non English speakers. The line is long. They’re severely understaffed all the time.
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May 2023 by jean kozlowski
Do NOT go to this lab!!!! It took us TWO HOURS to get blood work done to volunteer at the hospital!!! Why? Because they couldn’t figure out “Thomas” on the form was “Tom” and kept telling us the paperwork didn’t show up so we would have to make another appointment. They couldn’t check last name????We watched one of the technicians be SO rude to an older couple because she couldn’t use the computer and had messed up the appointment schedule.Really????Folks in the waiting room joked about buying him coffee to calm down, or making tee shirts saying “I survived Quest labs.”
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March 2023 by Sean J (Torsin)
The phlebotomist was great. While it can be a little frustrating dealing with the automated system, it’s way more efficient than having to wait.
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March 2023 by Lisa Polyester
Super easy - on time appointments and generally nice people.
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March 2023 by AK B
Made an appointment for a Saturday. Check in was seamless. The phlebotomist did a great job. Glad they had weekend availability.
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February 2023 by Alex F
Horrific customer service here, there are no phone options for regular civilians to actually speak with a human being to verify something is correct. This results in you showing up, and being told that you've done something wrong and you have to try again later. Every single employee at the 3377 Springfield location knows this is going on and nothing is being done about it. Hire a front desk person and provide some humanity please!
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October 2022 by Martin H.
I am writing this email to complain about the worst customer service experience I have ever had with Quest Diagnostics. This event took place at 3377 Riverbend Drive, Springfield, OR 97477My appointment was scheduled for 10:30 AM. I was called back by a man (the phlebotomist) who neither greeted me nor told me his name (later find out his name is SEAN which he did not want to disclose). All this phlebotomist kept doing throughout the whole transaction was yawning. While he is typing information into the computer, Sean repeatedly tells me he is so tired because he just worked back-to-back shifts. He further tells me "I'm going to call out sick from my gas station job tomorrow because I am just too tired." This is not the information I want to hear from someone who is about to draw my blood. Sean is also moving back and forth and kicking up his legs because he says: "I'm trying to stay awake." Things go further downhill from here.The printed lab orders I handed Sean were ones I have drawn routinely at Quest. It took him about 20 minutes to enter all of the labs. I can understand taking time to input orders but the amount of time it was taking him and his continuous yawning and complaining about being tired was totally inappropriate. I gave Sean my driver's license and medical insurance cards. He kept them on the computer. Even though I gave him my driver's license, Sean asked me for my address three different times. When he sensed I was getting angry, he said: "Sir, I am doing the best I can." He must have said that at least four separate times. It is hard to do the best you can if you have told me, again and again, you have not had enough sleep.When he was going to "send me on my way," as he put it, I told him that I needed the specimen cup for the urine sample. Sean proceeds to hand me a 24-hour collection container for urine. I told him I never use that container but rather a small specimen cup as only a small amount of urine is required for the test I have done repeatedly. Sean tells me "I'm just doing what the computer is telling me to do." He consults a colleague who confirms he must have input the wrong test. The colleague gives him the order code 6017 as the correct input. He then has to restart the complete order because he put the wrong number in. He asks this colleague two more times "what was that code?" Sean is doing this (yelling across the whole lab because the other phlebotomist is all the way down the other end) with other patients in the lab. At this point, I ask for his name as I know I will be filing a complaint. Sean just turns around and glares at me. I told him I was going to contact Quest regarding his behavior. He still hesitates to give me his name. He finally tells me his name, very reluctantly. Meanwhile, another phlebotomist (MORGAN) comes over to see if she can be of assistance. I tell Morgan that Sean is acting very unprofessionally ("I'm so tired," constantly kicking up his feet, will not listen to me about the urine specimen, etc.). Morgan asks me if I would like her to take over the transaction and I tell her yes. Other ladies come over and help out as well. Fortunately, they turned this negative and horrible experience into one that was more bearable. Morgan was stellar in her handling of this situation.Sean was very angry that Morgan had taken over because he stormed away. He then proceeds to glare at us from the other far end of the lab. Sean is clearly very angry and agitated at this point. I can understand everybody in the medical profession is under duress due to the challenging times now, but Sean's behavior was very unprofessional and borderline incompetent. To tell me how tired he is and then arguing with me about the urine specimen is totally unacceptable. Sean needs to be severely reprimanded for his behavior and lack of sincerity. He will never draw blood from me again. Sean needs retraining in basic customer service. He also needs to get enough sleep and not complain about
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October 2022 by Amanda Eads
If I could give zero stars, I would. All website, telephone, and office at Riverbend Springfield, Or location is conflicting. No human help until you get to the clinic( no office ataff either) and then they are rude! While I understand that they may hate their job and being short staffed, it is never ok for a company to completely forget about human help (phone and office staff) and if they do, be mad at the company and not the customers!
