Quest Diagnostics

Medical Labs
Hours: Quest Diagnostics Springfield Riverbend Drive offers a range of lab testing services, including routine blood tests, urine drug screens (DOT and non-DOT), and COVID-19 antibody testing by appointment. The location is situated on the ground floor of the Pavilion building on the Riverbend hospital campus. Customers can visit the website for tips on test preparation and to schedule appointments. Face coverings are required, and COVID-19 antibody testing is not available to those with symptoms within the last 10 days. The facility has dedicated hours for drug screens and specialized tests, with some tests requiring appointments. Staff members, including phlebotomists and support personnel, are highly praised for their professionalism, friendliness, and helpfulness. Several reviews highlight the exceptional care provided by staff, making the testing process more pleasant despite occasional challenges. Customers have appreciated staff flexibility, especially when dealing with scheduling issues or unexpected delays. However, long wait times are frequently mentioned, with waits often lasting 45-60 minutes beyond scheduled appointments. The lab suggests possible improvements, such as remodeling the waiting area to add more draw stations to reduce delays. Some reviewers noted that signage outside the location could help visitors find the site more easily. Overall, the staff's courteous and friendly attitude stands out, and the location continues to serve as a reliable choice for lab testing needs. ⭐️⭐️⭐️⭐️⭐️

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1. Springfield, Oregon