O'Reilly Auto Parts Store #5509 in St. Helens, Oregon, is known for its friendly and helpful staff, providing excellent customer service. Customers appreciate the store's knowledgeable team, especially staff members like Matt and Richard, who go above and beyond to assist with finding parts, checking fit, and even helping distract children during visits. The store offers a wide range of parts, tools, and accessories, along with useful store services such as free battery testing, wiper blade and bulb installation, and check engine light testing. It also resurface brake rotors and drums, making repairs easier for customers. The store features a free Loaner Tool program, allowing customers to borrow tools with a refundable deposit, which is highly valued. Customers consistently praise the staff for their kindness, patience, and willingness to help, even in challenging situations like rainy days. Overall, the store is regarded as a top choice for auto parts and service, thanks to its excellent customer experience and commitment to helping customers get their jobs done right.
This place has stand-up employees. Was told 1 price on the phone, but the system was wrong, and they were out of that item but had a more expensive one. The gentleman that helped me lowered the price, so I was only charged what the lass expensive one costs. That's good customer service
July 2024
The store manager is extremely nice. The guys have been quite nice even when I was hired to reduce graffiti down to levels to paint over. I would love to help wash her again day.
July 2024
Only place I go anymore good customer service and can get whatever I need
