Stayton Ace Hardware is a locally owned and operated store that prides itself on being "the Helpful Place" in the community. Customers have consistently praised the exceptional customer service provided by the staff. One customer highlighted a young employee named Austin, who took the time to research product availability and suggested alternative ordering options, showcasing his dedication to helping customers. Another shopper appreciated the knowledgeable and professional service from a staff member who assisted with a weed eater, despite being the only employee on duty and managing a heavy workload. However, some reviews indicate areas for improvement, particularly regarding equipment rental. One customer reported issues with non-functional rental jackhammers and another had a frustrating experience with a non-fitting toilet flushing lever, leading to initial dissatisfaction. That customer later received a refund and expressed willingness to return to the store, indicating a commitment to customer service. Overall, Stayton Ace Hardware is known for its friendly, helpful team and quality products, but it may benefit from addressing inventory and staffing challenges to enhance the shopping experience further.
Employee helped find what I was looking for. Quick easy trip
August 2025
They had what I needed, which was the biggest benefit and the only reason I went out of my way to Stayton today. The building was clean and organized, with a reasonable number of out-of-stock items given the condition of the global supply chain at the moment.
July 2025
The store is great, the rental equipment not so much. Two jackhammers, and neither of them work. Ive done tool rental before, and everything returned, gets checked before it gets rented out again. This isn't the first instance either. Otherwise the store is great!
