This U.S. Bank Branch has received mixed reviews from customers. Some appreciate the helpful staff and professional service, noting that their experiences have been positive when things go smoothly. One reviewer praised the teller as the most effective and professional banker they have met, giving a five-star rating for a perfect experience. However, others have expressed frustration with the branch's limited staffing and long wait times, especially when only one person is available to assist customers. There are concerns about fees and banking policies as well. One customer shared that they were surprised to be charged $60.50 to cash a check under $100, despite expecting a lower fee or a waiver. They mentioned that the branch did not have policies they understood clearly and that past overdraft issues had not affected their credit report. Despite these issues, the customer indicated they would continue to use the bank for future check cashing. Additionally, since COVID-19, the branch has struggled to maintain full staff and regular hours, leading some customers to visit other nearby branches for better service. Overall, while some staff members are highly regarded, limited staffing and service consistency are common concerns at this branch.
First time at this Stayton branch. The teller was the most effective and professional banker I have met. I give five stars when things go perfect, down to one when its bad. This is a five star US Bank branch.
February 2023
Just wish they had more people in the branch to wait on people inside the branch. Wait time can be long with only one person to work with you.
February 2019
great service, and hard working staff! never have i been disappointed in the 5 years I've banked here!
