Costco Pharmacy has garnered a mix of positive and constructive feedback from its customers. Many appreciate the efficiency and friendliness of the staff, especially in comparison to other pharmacies. Customers have noted that phone support can be challenging, but most staff members are helpful and patient. The member discount on prescriptions is also a highlight for regular users. While the pharmacy generally maintains a friendly atmosphere, some reviewers mentioned occasional dismissiveness from staff, particularly during busy times. There have been calls for improvement in managing wait times and keeping customers informed, especially for those with appointments. Despite these issues, the majority of experiences shared are positive, with customers expressing satisfaction over the years. One particular staff manager received praise for addressing concerns about customer service, indicating that there is a commitment to improving interactions. Overall, Costco Pharmacy is seen as a solid choice for those seeking a reliable pharmacy experience, although there is room for enhancement in certain areas.
Being stopped at the front door on my way to the pharmacy and being told I had to have an escort or “Upgrade to Gold” was really weird! Treating me like I’m trying to sneak in and “impose on those who pay to be there early”. Tactless and tasteless 💯
November 2025
Customer service is the best. Very helpful and always offering to help with coupons.
September 2024
The staff are always gracious while responding to questions and demands. Given the number of people that they help day after day; they keep their cool and even kindness.
