MAC Cosmetics at Nordstrom in Washington Square offers a welcoming and friendly shopping experience, consistently praised for its exceptional customer service. Reviews highlight the knowledgeable staff, such as Brie, who provides personalized makeup advice without upselling. Customers appreciate the warm and friendly atmosphere created by associates like Tiger and Harmonie, who host engaging events like makeovers and mini facials, making clients feel valued and at ease.
The store also excels in its diverse product selection and quality, with many shoppers enjoying the beauty and fragrance aisles. Clients report positive experiences related to tailor services, gift purchases, and the convenience of store pickup for online orders. The store maintains a clean and inviting environment, particularly appreciated during the holiday season with festive decorations and complimentary gift wrapping options.
Overall, Nordstrom at Washington Square is favored for its attentive service, knowledgeable staff, and efficient shopping experience, making it a preferred destination for both beauty and fashion needs. Customers leave feeling satisfied and eager to return, thanks to the exceptional care they receive from the team.
Adiya was great. I was visiting from Florida and had a facial. She did great. I purchased products Adiya was also very knowledgeable about the products and deserves a raise.
October 2025
Store is very handicap accessible and the staff is very helpful. Great selection!
November 2022
Came in for one item. Le Labo - Santal 33 cologne. Left with what I needed plus samples of so many amazing colognes. White glove customer service in the men's cologne department by Mario. Hope to run into him again, he was fantastic!
