REI is a well-loved outdoor store that offers a wide range of quality gear and clothing designed for outdoor adventures. The staff are known for their helpfulness and knowledge, providing great service whether customers are looking for bikes, bike repairs, maps, or hiking equipment. Several reviews highlight the friendly and professional team members who go above and beyond, offering test rides, bike tune-ups, and personalized adjustments to ensure customers find the right products. Customers appreciate the store's extensive bicycle department and expert repair team, which are considered some of the best in Oregon. REI also carries a variety of outdoor essentials like water shoes and hiking boots, with staff providing excellent assistance. The store stands behind its products with a 100% satisfaction guarantee and shares a passion for outdoor activities. Overall, REI is praised for its helpful staff, quality products, and dedication to helping outdoor enthusiasts enjoy their adventures.
Truly remarkable group of individuals! Excellent customer service and product knowledge.
August 2024
While on a bike tour I came in around open for a bike pump. The staff were super nice, and Tony in the bike shop was really helpful and even gave me a quick tune up and chain lube after he and another staffperson helped me get the perfect pump. Made it up to seattle with zero issues and thankfully no need for the pump
July 2024
Big thanks to Kelly and Chris for helping us buy MTB bikes for my son and me. They gave us test rides to find the right bikes, were patient, knew the products well, and adjusted the bikes for us. Great service!
