Umpqua Bank is a financial institution that aims to provide personalized solutions to its customers, whether they are individuals, businesses, or communities. The bank is known for its commitment to customer service, treating customers as people rather than just numbers. Umpqua Bank offers the expertise and strength of a national bank combined with the attentive care of a community bank. While some customers have experienced minor issues, such as a cash deposit rejection at an ATM, the bank has been responsive in resolving these concerns. The bank's acquisition of other locations has led to the closure of some branches, which has disappointed some long-term customers. However, the overall experience with Umpqua Bank has been positive, with customers praising the bank's helpful staff, such as Emily, who assisted with an auto loan.
Just recently the bank that I have been with for 20+ years was bought out or absorbed by Umpqua Bank. I am disappointed because they are shutting down the location that I always go to because it’s so close. But Umpqua has been really easy to work with besides that so far.
July 2022
I have been banking here for many years and just did my first auto loan with them. Emily was wonderful and worked through all the challenges that arose. Thank you
September 2019
I love this branch, it's nice and spacious inside and the staff have always been friendly.
