25101 Southeast Stark Street, Troutdale OR 97060
“I went to homedepot this afternoon. And Josefina . Went far and beyond . The fertilizer I needed had ants . So I asked if she could help me get rid of them . She told to follow her, she grabbed the Hose, we washed them down.. but before that I also needed help finding the fertilizer, I believe she called Mark. A great polite gentleman, ask me what I needed. He pointed out the bag, why it would work best. At the end my experience was great. But at the very end Josefina Gave me a plastic bag, so I can put the fertilizer inside so my car didn’t get wet. That was beyond but needed . Overall thank you.”
25101 Southeast Stark Street, Troutdale OR 97060
“I was looking for a specific pressure washer and though the app said it was in stock, there were none on the shelf. I asked one of the associates in garden for help and saw what I saw and said they were out. I showed he the count on the app and asked her if she could check into it to see if they were stored somewhere else and she promptly turned to another customer and began helping him.I went to customer service and Bobby promptly found some in overhead. He called Katie and she was quick to physically locate them. She found a lift operator and got them pulled down. There were several frustrating events that lead to delays but she stuck with it even going to get a cart and loading it on the cart for me. Several customers interrupted her to get her attention and she persisted with me to be sure I got what I needed while remaining polite to the other customers. I have to say Bobby was very helpful and Katie was super helpful. Best service I have ever received at HD without question and I am a contractor that is in here almost daily.Katie J turned around what looked like it was going to be a bad experience into one to remember.”
25101 Southeast Stark Street, Troutdale OR 97060
“Pretty brief visit - I knew what I wanted, found it easily thanks to large clear signage, and the checkout staff was friendly. Store was clean, parking lot in good condition, clean restrooms.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
Read the post
