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May 2024 by Raynna
Absolutely beautiful store! It was me and my mother's first time in with our 5mo German Shepherd {Poppy}. The staff were so kind even when Poppy was shy, they offered her some treats which she took! She has never taken treats from strangers before! Now about the store, it was so so so organized and that's coming from someone with OCD. Everything was priced lower than I've seen at Target or Petco. Not to mention the incredible brands they have. The toys were all super high quality and we even got a purple wool ball! Which Poppy just adores. Will definitely be stopping by here again, even just to say hi to the staff!!! Love this store!!!
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May 2024 by Ashley Burnett
Friendly & helpful staff
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March 2024 by LikeHome AFH
Excellent customer service. They helped bring large bags of cat litter to my car. I was so grateful and impressed!
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March 2024 by Anastasiia Varland
Amazing staff! Super nice, polite, and knowledgeable. They helped us get everything for our puppy, got us free samples, instructions, and explained everything. The ladies’ names were Mel and I think Chrystal or something similar (sorry if I’ve misspelled it); they definitely went above and beyond!
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February 2024 by Tami Schoen
High quality pet supplies and great customer service.
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January 2024 by Morgan Gilbert
Amazing staff and incredible customer service! They made one of our wedding dreams come true by allowing us to do a bulk orders of dog cookies. We were able to order 30 lbs in bulk cookies for our wedding. Needles to say they were a big hit! Thank you!
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December 2023 by Mike Jones
Felt I should write a review and comment on the brilliant instore marketing they do here. First let me say that my dog literally drags me into the store. From the parking lot he claws at the window begging to go in. We could be on a walk blocks away and he will lure the leash towards Mud Bay tricking me to taking him there. Once we are close by there is no distracting him. He will dig feet to the ground and not move in any other direction. Its comical. As we walk in we are always greeted and offered a "treat" which he loves. Then he gets praise. He eats it up (both the treat and the praise) and loves the store. Naturally we end up leaving with some of the treats for home, (can scoop some into the bag and pay by the ounce) and its not expensive which is nice. The store seems to always have what we need when we need it as well. Even when we dont need anything we still stop in for a visit. Stallone's favorite store. Really nice place to have in the neighborhood.
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November 2023 by Jolene Sias
We love buying our dog snackies in bulk here for our Hearing Service Dog Mocha. We also buy Grandma Lucy's dog food for our Toy Poodle Baby Makana and Maltipoo Kailana. We also picked up 3 different chews for Mocha. The workers are nice and helpful. We got some free samples too that the dogs all loved.
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October 2023 by Lea Winslow
Great...Charlie my Bichon- Fridge loves going there. He always gets a treat from the Cashier plus a rub..
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September 2023 by Tippin Harkins
I've only been to Mud Bay once when I adopted my kitten last month. I want to start by saying that I would give the employees 10 stars for their kindness and caring. My review is less than 5 stars because I wasn't given accurate or full information when I made a very large purchase (+$250). Among a lot of products I bought a cat carrier, harness, and pine litter. I'm speaking from a ground-zero, completely inexperienced kitten owner. While shopping, I spoke about how my kitten was 3 months old and I would be traveling 3,000+ miles to the east coast with her. When I asked about how big the carrier should be she said I should get a smaller one so that the kitten feels safer. That was the complete opposite of what I experienced and from what every person I talked to has told me since I had to get a bigger carrier on my road trip. My kitten went from freaking out to total relaxation in the car when I bought a carrier twice the size. To be honest, I felt like the worst pet parent. A bigger carrier completely transformed both of our travels.For the harness, I learned that it's standard that any 3 month old kitten would fit into an extra small instead of a small harness. This ended up being the only store I could find an extra small cat harness out of the 4 other ones I checked (I couldnt go back to the store because I was leaving town the next day and this location was very far out of the way.)Lastly, I want to review why I didn't receive important information regarding the pine litter. I am very grateful that the employees recommended pine litter pellets because they really are the best, (I didn't know the difference.) One crucial thing that was left out was that I should've had a sifted litter box because pine litter doesn't need to be changed out completely like clay litter. It wasn't until I dumped the litter 5 times already before it occurred to me to research this because it felt wasteful.If this situation had been with only one or two issues I wouldn't have written a less than stellar review, but I ended up spending $100 more buying replacements for the products that I already had. I go out of my way to support local businesses, so I hate saying that maybe I would've saved money and stress at a mainstream pet store.I don't think this situation was a matter of trying to make more money; the store carried all of the correct products I needed. I also don't think the people helping me intentionally misdirected me, but I'm not sure what my recommendation would be to help this not happen to a future customer.I wish I could come back into the store in person, but I'm all the way on the east coast now and won't be back in the area until next year.
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April 2023 by Addison Bowers
I was recently in Oregon to pick up my first puppy and didn’t have a clue on what all I needed to buy, thankfully Sydney was very helpful and made sure I left with everything I needed and a couple extras! Super kind and helpful!!
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April 2023 by Brian J.
Time to update my review to the present day. So I now go to mud bay much more frequently than before. Why? They have improved their selection of cat food and snacks (which was the biggest problem I had with them before), and now they offer considerably more friendly and helpful service than the competitors (Petsmart, Petco, and even Healthy pet). To be clear: their service always was good!, But their competitors have gotten a lot worse imo). One example of how their service is better: During the pandemic I was having trouble getting some of my cats their preferred food. I went to Mud Bay and found about half of the things I was looking for. The friendly cashier asked me if I found what I was looking for so I explained what food I was unable to find. He did some checking in their computer, and found that some of it was available in other stores in the area, and some could be ordered and picked up at their store (convenient!). That blew me away, and that's great customer service. There are still some sizable downsides to Mud Bay though. Their selection of anything other than canned and dry food, for cats, is, in my opinion, is the worst amongst their local competition. And shopping there is a pain due to the horrible parking situation there in that mall and some fairly short hours. Still, I hold Mud Bay in high esteem and all things being equal do much of my shopping there now.
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March 2023 by Amanda Reynholds
Wide selection of pet toys, food, treats and supplies. Staff are always friendly and knowledgeable.
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March 2023 by Morgan Walsh
The employee was so helpful and friendly, I’m bummed I didn’t come here sooner. I like the quality of their products as well
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January 2023 by Mark Rafter
A great stop for pet owners. Everything you could want for cats and dogs. Plus very friendly and informative staff that can guide choices and even provide free samples. Top marks.
