Jorge was the rudest person and told me he does not work in customer service he just sells products. I went in to pay a past bill because I switched to xfinity mobile and he couldn’t help me Because I can’t remember my pin. I have talked to 3 different people and T-Mobile from customer care and no one can help me.
December 2023
Terrible experience where they send you to people who have no idea what they are doing for ,3 hours but don't want to hold for 5 mins while I look for something. Your program is horrendous. Will be switching
July 2023
I needed a new line transferred from Cricket.... It took 5 minutes, once I picked out my phone! Iphone 13 27.00 a month and 10 a month to add the line $37.00 totally, I could have got a free phone but, and only paid $ 10 more a month but, you know its worth it!