Lum's Auto Center provides a great and easy experience for both new car purchases and service. The process is described as quick, with no pressure, and customers feel they gain friends. The staff is friendly, informed, transparent, and honest, giving all necessary information and answering questions without hesitation. They are ready for customers and take care of everything efficiently, whether for a purchase or maintenance like an oil change. The service department keeps customers posted throughout the work. Many report driving from far away to return, noting it as an awesome place with honest salesmen and excellent financial help. Customers express thanks for the great service and fair dealings.