Freedom Credit Union, established in 1934, is a not-for-profit organization located in the Philadelphia area. It offers a variety of financial services, including auto loans, personal loans, mortgage loans, and credit cards. Many customers appreciate the helpful service and expert advice provided by some staff members. Positive experiences have been reported, especially regarding the friendly and knowledgeable employees who assist with account openings and other banking needs. However, there have been mixed reviews about customer service quality at the branch. Some members have had negative experiences with rude staff and unprofessional behavior, while others commend specific employees for their exceptional service. Notably, one customer praised the assistance received from dedicated staff members who went above and beyond to resolve issues and restore trust in the credit union. Despite past concerns about theft and compensation issues, newer members have recognized improvements in service quality and express satisfaction with the overall banking experience. Freedom Credit Union continues to strive for better rates, lower fees, and a commitment to serving the financial needs of its members.
Very professional service every time...for years with this CU...would recommend to family..thanks so much...
January 2025
We had a fairly complicated money distribution request & the gentleman basically demonstrated a master class of professionalism & engaging customer care in explaining the process. Kudos to FCU for their service.
January 2025
An okay experience, they are so quick to say we don't do that anymore and point to a kisosk. That didn't work. I understand fast environment but they need to remember the elderly don't come from a kisok generation.
