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March 2024 by Errol Jacobs
Prices have gone up but there's a very big selection almost like nowhere else
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March 2024 by J R
Compared to Sam’s Club, this place is terrible. I felt like I was walking into a old warehouse. The food layout here has to be the worse I’ve seen in any store I’ve been in and why are the carts located outside?This store needs a major remodel.
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February 2024 by Jackie Mclean
The customer should not have to do your jobs for you. No carts at the entrance and no one was proactive when I asked for one then mentioned there weren't any there. Workers standing around looking around whereas at least one should have been sent to bring the carts to the front. Unacceptable that I would need to walk up on someone at their vehicle or go back outside to grab a cart. Again, I should NOT be doing your job!
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January 2024 by Iam Mehi
Clean, nice variety, great prices
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October 2023 by M C
BJs..1785 Airport Rd.First time I ordered as 'Pick up'.Zero stars.Ordered 2 cases of canned cat food for pick up. Simple order.Online said: ready for pick up between 12 and 1 pm.(When ANY other store tells you 12 to 1 pm, your order is ready at 12 or shortly after.)Arrived at 12:15.Finally got email at 12:59 pm saying order was ready and I should check in. (per time stamp on their email)I immediately checked in.Nobody ever came out with my order. ....12:35 pm.. I called the store and cancelled the order.> Had to wait 14 min on hold to talk to the store's cust. svc girl!!Shop at Walmart...they have order pick up service mastered!(And their app is easier to use!)
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October 2023 by Shirley Matyskiel
Tamera in the bakery dept was amazing. I went at 6pm the night before I needed a cake made and she was so pleasant and happy to do it even though it was last min . She really cares about her job and the cake looks great! She needs to win employee of the month
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October 2023 by Sherry M Price
Employee was not knowledgeable at all about BJs. I feel this is important because she asked me if I wanted to upgrade my membership and when I asked the benefits and difference between the two she said she didn't know. She rang items multiple times and couldn't count back change. This is unfortunate and I try to imagine possibly maybe it was a first job or a first time doing retail but you have to have some background knowledge to help customers and encourage us to use BJ'S and utilize all benefits whenshopping
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October 2023 by Hanna S
Wonderful shopping experience! Staff is really nice, prices are great and it's organized and structured really well! As someone who shopped at multiple costco and sam's club locations I was really pleasantly surprised how much better organized it is and how much easier it is to shop! They accept all credit cards and e-wallets which some other warehouse stores don't do. And their bakery is amazing! One of the best Tres Leches cake that I ever tried (of course best Tres Leches comes from a good Latin places but this one is the close second)
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October 2023 by classyladi VR
If I could give this place a zero for customer service I would. I called for help and Joann was really rude over the phone. No help what so ever. If she hates her job that much she shouldn't work there.
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May 2023 by Meghan
I've been a member for many years. There has been many ups and downs with this place. Their app still needs work but it has gotten better. The bathroom in that place always smells like raw sewage so hopefully you never have to change a baby in there.
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May 2023 by Nam H.
I was kinda a bit considering working here. After seeing how some how they work, after seeing some disrespect me and my mother, I was like, SAKE! Yee, some do act like public randos, and yes, most of those kinds of jobs are omga dank.Also, some customers here are rude, too.Idk if it's just me, or them them...Whatever, I'd be glad I got the stuff I wanted, and headed off.If anyone wants a gig - maybe try food delivery apps (probably pays better, be happier and healthier - then here, depending on ur strats going well, plus areas u do it. Maybe risk of injuries and other accidents tho. Then again, that's just like anywhere), practice stonks trading, or something. Good luck out there, and do not be bakas like them! ??
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May 2023 by Soldier for Jesus Christ
I wish that I didn't renew my membership at this particular BJs. A majority of the employees are kids that don't know what they are doing. I called multiple times today at the membership service desk and NO ONE will answer the phone. 5th time calling and ringing for over 9 mins straight. Pathetic! Tired of this! I do NOT recommend this club at all. Get your act together!
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April 2023 by Danielle T
It rly is a hit or miss here. The coustomer service is ehhh. I spend the time to do thier survey.. I even do it right there for them on thier computer a I try and leave the store . But then when someone tries to return disgusting rotten items that was given to us From the people who get the pick up orders ready And then front desk told us that the person on the pickup order has to return it even though the person's name on the pick up order isn't even on the account And the person who was making the return was actually on the account. Just add to that The person who picked up the order didn't have the same name as the order. So how come an id is being checked when the rotten food is being returned and not being picked up and I had an order number and everything. After being told they are doing me a favor by returning it it was placed on a gift card. That should have neve4 happened eaither. At this point in my life the aggravation you guys caused will unfortunately continue with others but it needs to end. U cant pick and choose when to Follow a policy and how to enforce them . It was unfair to do that to us after being a valued long time consumer
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March 2023 by Dennis McCarthy
I love bjs Warehouse on airport rd,Allentown.. plus I have positive things to say.. Thanks to all your worker being there and working with short staff and handed all the stress and no choice but to work through the pandemic that going on. You have everything I need and understand so things are back ordered. But you have great prices for meat and also deli. Plus where else to get clothes, Tire changed and pick up a birthday cake plus a large 65 inch TV.. one stop shopping for me . SO thanks everyone and appreciate YOU'LL for working
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March 2023 by Herb Burger
The service desk was very professional and courteous. The remaining staff seemed like they didn't want to be there and weren't very courteous and rude.
