United Federal Credit Union has been serving its Members since 1949, helping them build a sound financial future. With over 191,000 Member/owners worldwide and assets exceeding $3.8 billion, it is a well-established financial institution. Its headquarters and main branch are located in St. Joseph, Michigan, with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, and Ohio. The credit union is federally insured by NCUA and operates as an equal opportunity lender and equal housing lender. Members appreciate the credit union's caring and helpful staff, noting excellent customer service, especially from representatives like Chonda and Irene. Customers highlight Chonda's dedication, attention to detail, and willingness to go above and beyond, whether assisting with auto loan refinancing or providing valuable financial options. Many describe her as a friendly and charming professional who makes clients feel at ease and valued. The staff's responsiveness and support during difficult situations, such as dealing with account scams, demonstrate the institution's commitment to backing its Members in challenging times. While some wish for more convenient hours and outdoor ATMs, overall, Members feel confident that United Federal Credit Union cares about their financial well-being. The institution’s history of reliable service and its focus on personalized customer care make it a trusted choice for those seeking a community-oriented financial partner.
Opened a personal account with this credit union and I love the staff.
The staff are very friendly and helpful and we are speaking as a customer service auditor.
May 2024
I love this local credit union. The only problem i have is the hours are very inconvenient for me and they dont work on the weekends and also i wish they had a atm machine outside the building.
December 2022
This has been the kindest group of professionals I have ever dealt with. My wife and are actually excited to have a new financial institution support us with our financial goals. Additionally, they are a local CU that I feel a part of.