PetSmart is a large pet supply and services retailer offering a wide selection of products for dogs, cats, birds, fish, and small animals. The store provides dog food, accessories, and cleaning products, with fresh and saltwater fish also available for sale. Select locations offer services including pet grooming, nail trims, and dog training. Customer experiences with the store are mixed. Many reviews highlight excellent service, with staff described as friendly, useful, and polite, especially within the grooming area where jobs are often done amazingly well. The store has lots of nice items, and the option to shop online and pick up in-store is noted. However, some experiences are inconsistent. Service quality can vary, with some staff being super friendly and helpful while others seem in a hurry or can give customers a hard time, particularly regarding policies like fish returns. The cleanliness of the store can be an issue, with mentions of poop around the front. Some customers find the place to be hit or miss, noting challenges like dead fish in store tanks and inconsistent grooming services, where a thorough nail trim one time might be less careful the next.
The grooming girls were great! We walked in for a nail clipping and they took us immediately. Took the kids to look at the hamsters and fish. Basically a trip to the zoo. Was clean and quick!
December 2025
Joshua provided the best customer service I have ever received from PetSmart. He was kind, patient, and knowledgeable when I asked multiple questions about promos and rewards policy. He made my dog's Chistmas dreams come true!
May 2024
I am a Petco customer. However, we decided to turn to PetSmart for the first time. Service was excellent, lots of nice items, but lots of poop around the front of the store.
