PetSmart is a large pet supply and services retailer offering a wide selection of products for dogs, cats, birds, fish, and small animals. The store provides dog food, accessories, and cleaning products, with fresh and saltwater fish also available for sale. Select locations offer services including pet grooming, nail trims, and dog training. Customer experiences with the store are mixed. Many reviews highlight excellent service, with staff described as friendly, useful, and polite, especially within the grooming area where jobs are often done amazingly well. The store has lots of nice items, and the option to shop online and pick up in-store is noted. However, some experiences are inconsistent. Service quality can vary, with some staff being super friendly and helpful while others seem in a hurry or can give customers a hard time, particularly regarding policies like fish returns. The cleanliness of the store can be an issue, with mentions of poop around the front. Some customers find the place to be hit or miss, noting challenges like dead fish in store tanks and inconsistent grooming services, where a thorough nail trim one time might be less careful the next.
Great variety of pet food and collars and all other pet needs.
May 2026
Me and my mom went in to get fish today and Hailey was amazing!! She was so knowledgeable and kind, explaining everything as she went. Highly recommend!! Thanks, Hailey(:
May 2026
Maddi in your grooming department is wonderful with my GSP. Seriously a huge asset. She does a great job with my boy!
