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March 2024 by Russell Molina
almost a disaster. they could not find my reservation. then discovered it was in limbo state. was able to get our 2br suite. bed was comfortable. water pressure was good. sadly, the pool was closed. and the breakfast was missing many basic items, like milk. if we stayed more than a day, it would have been a bigger
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March 2024 by MiaDeJohn
Planned a quick trip with kids to ski Blue Mountain. The hotel is beautiful. Friendly accommodating staff.Our room was spacious and so clean. Comfortable beds. Very affordable. Manager Christine was so welcoming and friendly.Will stay there again.Rooms: Clean. Modern. Spacious. Cozy.Nearby activities: Close enough for a quick trip to Blue Mountain and Jim Thorpe.
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January 2024 by Sandra Deiter
Other than the tub draining slow everything was good.
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January 2024 by David R
Stayed just one night. It was cleaner, more modern and comfortable than other hotels we've stayed at recently. Would definitely be suitable for a longer stay due to large refrigerator, oven/stove, microwave, and even a dishwasher. We had no problem getting a different room after we walked up to our first room and heard a dog barking next door. My only suggestion would be some signs on the floors indicating where the elevator is so i would not have gotten lost trying to return to the front desk.
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January 2024 by Emily Gettys
Stopped on a road trip. Another great IHG experience. The rooms are not the most trendy in terms of design/decor but they are large which was great for our family of 4, very clean, the breakfast was good and the service we received was excellent. For the value, the suite was worth it for us while travelling with young children. Would definitely stay again if needing a place to stay in Allentown!
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November 2023 by Erin McCarthy
I had the most wonderful stay at Staybridge Suites West! The highlight of my visit was the absolutely phenomenal breakfast they offered every day. The service was exceptional, with staff always greeting you with a warm smile. What made my stay even more enjoyable was their happy hour from Monday to Wednesday, where they offered FREE beer and wine plus appetizers filling enough to be dinner. I was truly grateful for this experience. Tell them Erin M from Google sent you – Andrew the manager and the entire staff were incredibly accommodating and provided great service throughout my stay. I highly recommend Staybridge Suites West for a fantastic and enjoyable hotel experience!Food & drinks: Free breakfast every morning that was always delicious, then on Mon-Wed they have happy hours where they serve an appetizer filling enough to be dinner and FREE BEER & WINE!! It was highly enjoyable to use their outdoor grill area, just ask for the tools at the front desk. The rooms also have a full size refrigerator and stove burners to cook as well.Noteworthy details: There is a nice size indoor pool, basketball court, grill and outdoor patio area with tables and beautiful outdoor patio comfy chairs with a long firepit, and even FREE laundry facility just bring your soap or you can purchase in their little store next to check in.
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October 2023 by Mario Estrada Gutiérrez
If you like rain, this is the place for you! You will have your own personal rainy room, you will find water leaks every where in your room, the front desk personnel will offer you a bucket to solve your problem (even when the problem is their's)If you love nature, you'll love this place too, because you will have some spiders sharing room with you (but they won't split the bill).If you're an early bird, you chose the right place, the alarms will wake you up earlier than you planned, that way you will be awake before the sun raise so you don't miss that wonderful moment of the day.If you you are a smart/hard worker person, congratulations, this is where you belong to, because the front desk personnel won't move a finger to make you feel better, they will only make you feel it's your fault and won't offer any solution to what happens in your room.
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October 2023 by Holly Reinford
I'm a fan of IHG hotels and had never really tried Staybridge before but I gave it a go and the experience was very good. Not only were the rooms clean and comfortable, but the pool was clean and relaxing.The only hiccup was our room ac didn't work and even with opening windows [another perk you don't see at hotels much!] it was hot and humid. The front desk staff was fantastic in listening to my concern and then switching our room. It was all done very quickly and professionally! We appreciated it so much and would recommend this hotel and we are adding this hotel into our "excellent stay/experience" rotation!10/10!
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September 2023 by Kings C
We had a great week long stay here with the whole family. The rooms are big and clean. I like the couch and the separate room. The staff were very friendly and they provide snacks during a social hour. The breakfast was great, nothing too exciting. The best part is the heated pool with the bubbles. I would definitely come back to visit again. They have free laundry! There are restaurants within walking distance and easy to get to.
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September 2023 by A Google User
We had a great week long stay here with the whole family. The rooms are big and clean. I like the couch and the separate room. The staff were very friendly and they provide snacks during a social hour. The breakfast was great, nothing too exciting. The best part is the heated pool with the bubbles. I would definitely come back to visit again. They have free laundry! There are restaurants within walking distance and easy to get to.
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July 2023 by Andi B.
We have been displaced due to a fire and have been here for almost a week. We have one more week before the insurance company moves us into an apartment for longer term. Frankly, we don't want to leave lol!It's pet-friendly so we didn't have to deal with the added stress of finding temporary homes for our dog and cat. There is a free breakfast buffet every morning, which I have seen some negative reviews on, but we like it. There's a good variety, they switch up the main entree's like eggs and meats, and it's pretty good considering it's FREE!There's a decent size laundry room with 4 washers/dryers, a gym, an indoor pool, and some decent dinner-type food a few nights a week. Our suite has a mini kitchen with a refrigerator, and is lightly stocked with a few pots and pans, some kitchen basics, and service for four. It has a dishwasher (albeit a noisy one) and the water pressure in the shower is impressive for a hotel. It's close to everything and walking distance to Yocco's (which is a huge plus for some of us), friendly and attentive staff, and we are comfortable here considering the circumstances!
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February 2023 by Audra Sill
Loved this location! But what was really special about this hotel that the staff was incredible. This hotel is right near a hospital lakeside where my mom was the hotel staff knew I was there for to see her they went out of there way for me they gave me a sack lunch as I left before breakfast. This lovely girl Nichole was so sweet helped me with so much and ask me everyday if I needed anything. Thank you Nichole for making my life easyThere as it was a very difficult time. Another lovey staff was a girl that was a hairdresser she fixed my tv. And was just so darn sweet like Nichole. And Jeremy I can’t forget you as I checked in days earlier for my reservation he made sure I didn’t have to move rooms. I thank you all. I I apologize. I can’t remember the hairdressers name but I want you to know that you were all so lovely. Audra Magier
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November 2022 by Mike Norman
First issue I was double booked for my stay. Instead of $560 out of my bank account $1120 was taken out. Took me a few days to get the other money back. Then 3 weeks after my stay I was billed another $273. With no authorization. Was told the double booking screwed everything up. The staff was friendly but the way this was handled was very unprofessional. Nothing done to accommodate customers
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October 2022 by kelli Kanusky
Let’s say that the pictures online are very misleading. The place is a dump. Garbage everywhere. Receptacles outdoors not emptied. Cigarette butts everywhere. Stains on the carpets. Employees complaining about their job in the elevator. Smells like wet dog in the hallways. Trashed laundry area. The only place that is clean is the food area. Could be because the only mentionable employee is the gentleman that works breakfast and sometimes in the afternoon. This leads me to my room issue. First room had mold everywhere in the bathroom. When reported the front desk attendant was unphased and eluded to this being an ongoing issue throughout the hotel. She expected me to stay in the mold covered room throughout the weekend until maintenance could take a look Monday.. as if that is a remotely responsible way to handle black mold. The next business day I saw them move another family in.. I mentioned the mold to that family, and sure enough it was still everywhere and unattended to. That family requested a relocation. Next leads me to a new room— seemingly free of mold, but has other issues. Holes in furniture, fridge that leaks water all over the floor, tub that doesn’t drain. After a couple of weeks I had requested room cleaning service because I wasn’t approached about scheduling, and after being assured two times they would come.. they did not. They did show up at 8AM the next day. Fast forward to two weeks later, after receiving another room cleaning- an expensive bottle of wine went missing off my counter. I brought this to managements attention and he remained in solidarity with his employees— basically saying housekeeping would never do something like this, and a generic “we’ll keep looking in to it.” The same manager avoided looking me in the eyes in the days following the encounter. To say this is the worst experience I’ve ever had at a hotel is an understatement. Could be fine for a day or two, but extended stay is a terrible idea. I’ll be headed back to homewood suites where it’s clean and your belongings are safe.
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August 2022 by Tracie Zajac
Super nice place to stay if you're traveling with ?! We had 4 from 15lbs to 62lbs, all loved it and so did we! We never made it to the hot breakfast but it looked great!
