Walgreens at Hamilton Blvd Trexlertown is widely praised for its friendly and caring staff. Carolyn, in particular, is noted for offering a warm greeting, actively listening to customers’ concerns, and providing clear explanations about medications. Staff members go the extra mile by remembering regular customers’ names, offering refill reminders, and educating patients about medications and side effects. Many customers express love for this Walgreens location, highlighting the kindness and professionalism of the team, including staff like Reane, Lei, Raji, Amanda, and others. Customers appreciate the staff’s ability to handle questions with a smile and their willingness to help, making the pharmacy feel welcoming and trustworthy over the years. However, some reviews mention occasional issues. One customer pointed out that during a visit, the manager appeared frazzled and was asking about staff whereabouts, which contrasted with the usual smooth service. The physical condition of the store was also noted, with a broken door, broken paper towel dispenser, and dirty floors, along with a lack of assistance from staff when asked. This experience was disappointing and did not meet the usual high standards. Despite these occasional concerns, many customers remain loyal, praising the manager's positive attitude and the staff’s consistent kindness. The pharmacy is also appreciated for offering odd-size photos, with Devonte singled out for making that process easy. Overall, Walgreens at this location is known for its helpful, friendly staff and a welcoming environment, making it a preferred pharmacy for many in the community.
