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“Both Member Services and Credit/debit charge departments were very helpful 👍 it is Friday January 30th, and I was helped very much! Apologies as I forgot the associates names who assisted me, they were fabulous 👌. Please 🙏 commend this shift!!”
“If you are looking for a Bank...I highly recommend ISB. I go to the Duncansville location and every employee is fantastic. They make you feel important and truly understand what customer service is all about!”
“tricia especially, but all of her staff are TOP TIER. i made the switch from a large banking company to AB federal and honest to god, things just got easier. I was open to financial options i never knew i had, she works so well with you and your needs. open communication, fast turn around, and just an awesome lady that goes the distance for you and your financial needs! love banking here!”
“Highly recommend working with Jessica Altman on your mortgage needs! She was friendly, quick, and responsive to any and all questions. In addition, Altoona First's rates are hard to beat.”
“I lost my job there was no hope for me I suffered looking for job luckily I came across Kelly Robert on Facebook review about forex and binary trade/ crypto currency exchange I borrowed $1000 to invest with Kelly Robert and I have a profit of $13800 in 6 working days now I pay my debt and I'm very grateful to you, I will advise all of you who want to invest for the future and the better of tomorrow should start with Kelly Robert please and please you should not invest with all this scammer here you can reach Kelly Robert via Email”
“I have personally been to your for over 5 years. Anytime I had any problems they were always helpful. I highly recommend them by all means, they're very friendly and they take their business seriously so I think they're the best bank in town personally I would like to see them as the Home Town favorite, be honest!!! They were there to help you protect your money and save as well!”
“These folks remember you by name and offer personalized service. You ARE treated like family and they value you regardless of the amount you have in their bank. Great bank to work with.”
“Dawn Thompson is amazing! She helped my daughter and I with several difficult transactions on Thanksgiving Weekend with nothing but a smile and total professionalism!! Other tellers needed her assistance while she was giving total attention to us and she graciously helped them as well!! Thank you, Dawn, for all you do! Give this girl a raise!!!”
“Not bank related but my biggest gratitude goes to this young man.. So I was at Walmart earlier today I was trying to manhandle a tv and a puppy at the same time the gentleman from the bank walked me out to my car pushing my buggy with the tv. He loaded it into my car !! Thank you so much for the person you are !!”
“Wendy is the reason why I do banking at this location. She is always friendly, has helped me flip $ to cds and always asks about my daughter or how the house is coming along. I can not say enough kind words about her! She makes me feel like family!”
“Ive been with this bank for 6 years, and they've always been helpful and straightforward with me with whatever I needed. Great bank with incredible small-town charm and wonderful atmosphere. Extremely refreshing when it comes to other banks in town :)”
“The people who work here are awesome! They are knowledgeable, professional, pleasant & go above and beyond what is expected of them. I highly recommend this branch of Citizen's Bank!!”
Closed
811 17th St, Altoona
Banks
“At first, I didn't chose citizens, citizens chose me. And I say that with a well-to-do demeanor and blissfully genuine smile on my face.
I say this because I am not the first generation of my family to not only trust the financial aspects of this bank, but to trust and know the people behind the teller booth.
I know this, because before my father suddenly passed away, he was a consistent and happily suited member of citizens bank. His branch may have differed, but the experience, loyalty, affability, trust, equality, personal attention and fairness is all the same. The bank I am currently Google reviewing for is the bank that when I not only needed financial guidance the most, not only needed trustworthy help with the funds left behind as my father moved on; they were the bank that handed me tissues when I cried, cried with me. Stayed and worked with me thoroughly so that not only would I know I was in good hands, but could feel them gently wrapped around me in a warm embracing hug.
When I walk into my bank, I am welcomed by the confident and beautiful women who helped me since day one. Greeted with my name, asked about how my family is doing, asked how I am doing. And this isn't just customary customer service kindness. This is my new family, my new friends, very much caring about what is going on, how they can help.
My first day there, two of the women that helped me stayed an hour late to make sure everything was safe, secure, and I understood what was going on. I was young, walking in those doors. I was young, going through what I did. And despite how I feel at times, I am still young. Not once did my age or vulnerability give these compassionate and pure hearted employees a wink of an idea to take advantage of me or my circumstances. They empathize with me, assured me everything would be okay, and let me know they were there, no matter what.
And to this day, I look forward to going to my bank and seeing the people who helped me beyond the standard. Beyond the exception.
This bank, and the people in it, are exceptional. And I genuinely would tell any business, person, student, family; whomever.
To see and feel what it is i know from citizens bank.
The experience I've had is priceless.”
“As a member for over a decade, I can't say enough good things about APCU! They treat you like family, and are always greet you with a smile. Their staff are friendly and professional, and will resolve any issue you may have promptly, and to the very best of their ability. The service here is top notch, and I have never felt anything less than valued as a customer. I will never do my banking with anyone else!”
“Wonderful experience opening accounts. Heather was pleasant, friendly and professional. She explained everything and I was able to find what was best for me. She also made me aware of other services offered to clients. Highly recommend!”
“I had no idea how it was going to go, but I was satisfied with my care. Kathy was excellent with helping me figure out exactly what I wanted. My current bank is not my favorite and I may switch over for permanent after w few months.”
“Madeleine A. was the banker who assisted us with a cashiers check on a Saturday. She could not have been more kind, helpful or efficient. The process was not as smooth as it could have been and she was apologetic even thought it wasn’t necessary. She was the best!”
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“Janelle was so helpful in dealing with things I needed for insurance purposes. She made me feel like I was the only person in the world. She was extremely patient and kind. I was really anxious about things. She allayed my fears nd solved a big chunk of my difficulties. Kudos to her and ARC.”