Visionworks in Bala Cynwyd is an optical retailer providing eye care for the whole family with on-site licensed doctors. The business offers exams for adults and children and a selection of glasses frames from top brands and contact lenses. Reviews describe the staff as amazing, friendly, polite, patient, helpful, professional, and knowledgeable. Many customers report a great experience and positive, wonderful service that made them feel at ease and handled with care. The optometrists are noted as very patient. Some reviewers felt the associates were nice and seemed to know what they were doing, but others observed that the staff did not smile or seem like they wanted to be at their job. The location allows customers to bring their own frames for prescriptions with a signed waiver. Overall, it is characterized as having great customer service and an A Team.
It seems no matter when you go. There’s always something that delays the appointment. This time the tech came in late. But they worked around it. I really like Timothy Kim the optometrist. So I will go back
August 2026
Every single time I walk in here it feels like family! Like I'm home. Everyone is always polite and cordial. Dr. Janson was very informative as far as my questions about my eyes. I couldn't go to any other establishment but this one.
August 2026
This has been the only location I’ve went to for just about the past decade. The staff is amazing as always and I’m very grateful to always see familiar faces. Consistent staff, consistent customers = Immaculate care
