Citizens offers excellent and amazing customer service with knowledgeable, friendly, and helpful staff. The whole team provides outstanding service and will go out of their way to help with any questions or concerns, making customers feel welcome. With approximately 1,100 branches and an award-winning mobile app, they help customers bank better for personal and business needs, from saving to managing debt. The staff treats everyone with respect and provides help in any way they can.
Professional and personal. It’s nice to know in person banking can be a pleasant experience. My banker Neelam Roseline could not have been more thoughtful and kind, all the while being a focused problem solver. Thank you.
June 2025
Excellent service every time I visit. The staff is knowledgeable, friendly, and always willing to help with any questions or concerns.
August 2023
All the representative I have spoke to have been knowledgeable, professional and polite.
