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9AM - 5:30PM
3601 Chichester Ave Suite 104, Boothwyn
Credit Unions
“I have been a Benchmark FCU customer for over 20 years and highly recommend them. The staff is so nice and easy to work with. Shared banking makes it simple to stay with them and make physical deposits as required. Benchmark is my go-to for Home Equity, Car Loans, Certificates, Checking and Savings.”
“We recently switched our financial institution to Propell and have been extremely satisfied. As a local non-profit in Delaware County, we appreciate the localized service Propell provides to us. Always responsive, they not only have supported us with our financial needs, including hands on help with setting up remote deposits and offering great interest rates, but also support our mission through sponsorships, grants, and financial literacy programs for our staff.”
8:30 AM - 5:00 PM
1201 Orange St, Wilmington
Credit Unions
“Amazing company ?? spectacular service. I definitely recommend this wonderful company 100%. Best of the best. Five stars. Trustworthy, professional staff, polite and always so beyond helpful. Thank you for taking care of our records and always keeping us informed in real time. Very grateful.”
“I am a member with American Airlines credit union and I am also a member with Sun East credit union and the service her at Springfield is excellent as Ash helped me today and it was very nice experience. The whole Springfield team is very nice.”
8:30AM - 6PM
1141 Baltimore Pike, Springfield
Credit Unions
“I closed my Visa today due to the card being charged for late payments (I considered to be an inactive card, but old accounts were charging to it).The rep could have judged me for owing money on the account and closing the card, but instead made me feel very comfortable with the process. She even made a joke at the end of the transaction (not about the transaction, something else). I appreciated the professionalism and making me feel comfortable.”
7:30AM - 5:15PM
501 Industrial Hwy, Ridley Park
Credit Unions
“The team at Propell CU has always been extremely helpful, assisting us making sound decisions to plan for future needs. Even in our B2B relationship, our dealing with Shane & Jim has been a breeze! 100% recommend!”
“The customer service was amazing! I needed a Medallion stamp and a notarization and this was my tenth bank I reached out to to see if they offered this service and they were able to help me! The staff that helped me were knowledgeable, friendly and kind! Thank you!”
“Ms. Dionne Mathis, I’m writing to express my thanks for your prompt, excellent and friendly service this past week in handling of my financial request.
You may be sure that if I need help in the future, I will ask specifically for you. Thank you again!”
“This is a great bank. Friendly staff that actually help and are quick. Great new technology. If you want to see an ATM that gives out 1, 5,10, 20 dollar bills and can use your biometrics to use it... Rates are much better too.”
9AM - 6PM
375 Baltimore Pike, Springfield
Credit Unions
“This is for the Folsom branch but it doesn't give me the option to select that one. I'm really loving the new system, so easy to use and if you need any help they are so quick to help. This really makes the transaction so much quicker.”
“Sean, the Branch Manager, epitomizes exceptional leadership and customer service. His dedication to going the extra mile is mirrored by his team, as evidenced when his colleague Patrick seamlessly stepped in to assist with cashier's check verification during Sean's absence. This level of reliability and support is invaluable, and knowing that professionals like Sean and Patrick are at the helm gives me immense confidence in all my banking needs. Their combined efforts truly set Citadel Credit Union apart. Thank YOU”
“I just spoke with Tim at the Member Service Center. I am a Senior, and have "issues" with memory. I had lots of questions about my card, my account and fees. Tim was extremely patient, kind and helpful. I appreciated his help very much. Sometimes I feel that the level of Customer Service one receives these days is less than optimal, but - not today! Today I had a wonderful experience in speaking with Tim, and I am grateful for his friendly manner. Tim is a "keeper" ! Thanks, Tim! Kathleen”
“Jessica Bethea did a great job explaining everything to me, she was also very honest and professional, made me remember why I chose this bank for my banking needs, she is god sent and deserves credit for her hard work and dedication.”
“I had the privilege of speaking with Colleen Karolyi. She’s amazing! I’ve had an on going problem for months and she fixed it within minutes! Very kind, and welcoming might I add! She’s truly a gem and I highly recommend the Brookhaven branch because of her!”
“I stopped by the bank to ask about the kids’ savings account they’re offering for the April promotion, and Paula was incredibly helpful and knowledgeable. I didn’t have time to stay and open the account, but she still took the time to answer all my questions clearly and thoroughly. She was also very friendly and approachable, which made the experience really pleasant. I truly appreciated her help and look forward to returning when I have more time.”
“Sam Sainto was incredibly helpful and compassionate with me. I had someone steal my card information and he ran me through all the ways to keep my information safe, he told me all the next steps and what to expect, and he gave me his business card and told me I could follow up with him at any time if I had any issues getting my money back. He’s the nicest and most thorough employee I’ve met here and I felt very heard and taken care of he even walked me to the atm to check my new card before I left cause he could tell I looked anxious and didn’t know what I was doing lol”
“I can’t say enough about credit unions versus banks- I am a valued member, not just a customer. I have been with Citadel for like 40 years.
Locally, I use both the Springfield and the Brookhaven branches. More recently I have had the opportunity to work with new branch manager Brij at Brookhaven and prior at Springfield. He successfully helped me thru a big money fraud attack and lately with transferring 401 money from an annuity to a citadel 401 acct. His help on the former to recover all my money was amazing, and he is now guiding me thru my 40 xfer.
Citadel and all their employees are wonderful.”
9AM - 6PM
1212 MacDade Boulevard, Folsom
Credit Unions
“Jeff (Folsom branch)stayed with me for HOURS today while he helped we to work through a problem regarding my credit card not being accepted by a business. He was OUTSTANDING and I am forever grateful! He was extremely professional, pleasant, patient, supportive, and calm. In today’s world, he is one in a million!!”
“Under a short, stressful timeframe, branch manager Kaitlin and her staff were able to make sense of complicated documentation so that we could refinance our vehicle at a great rate. They were constantly professional throughout the process, and went above and beyond to get everything finalized. I would highly recommend banking at the Media branch to anyone.”
“Miss Marsha helps me very much. She’s really good at her job and she will go the extra month to make sure everything is handled everybody at the one on Maryland Avenue are really good at their job.”
“I went to the Acton branch and had two amazing tellers. I work in the medical field and good customer service is very hard to find these days. They were wonderful. They are an asset to your company. I feel customer service has really been lacking, but these two went above and beyond . you’re lucky to have such dedicated and caring employees. I want to give a shout out to Sandra and Ms. Daniella .”
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“Teria Everett is PHENOMENAL!!! My account was compromised with fraudulent activity. Teria was wonderful to have in my corner. She was incredibly efficient and patient in helping me protect my account from scammers. Im incredibly thankful that I had someone as experienced and knowledgeable as her in my corner. It gives me confidence to know that Suneast FCU has an employee like her at the helm.”