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“Being a Benchmark Credit Union member is talking about of the easy ways to find help and financial guidance when you need a new car or buy a home. Happy to be a member.”
“I closed my Visa today due to the card being charged for late payments (I considered to be an inactive card, but old accounts were charging to it).The rep could have judged me for owing money on the account and closing the card, but instead made me feel very comfortable with the process. She even made a joke at the end of the transaction (not about the transaction, something else). I appreciated the professionalism and making me feel comfortable.”
“Under a short, stressful timeframe, branch manager Kaitlin and her staff were able to make sense of complicated documentation so that we could refinance our vehicle at a great rate. They were constantly professional throughout the process, and went above and beyond to get everything finalized. I would highly recommend banking at the Media branch to anyone.”
“I have been a member for over twenty years and when no other bank I had accounts with for years wouldn't even attempt to assist me, even with excellent credit scores. Boeing Helicopter Credit union has been there for me and my family. ?”
“This is a great bank. Friendly staff that actually help and are quick. Great new technology. If you want to see an ATM that gives out 1, 5,10, 20 dollar bills and can use your biometrics to use it... Rates are much better too.”
“Jessica Bethea did a great job explaining everything to me, she was also very honest and professional, made me remember why I chose this bank for my banking needs, she is god sent and deserves credit for her hard work and dedication.”
“Sean, the Branch Manager, epitomizes exceptional leadership and customer service. His dedication to going the extra mile is mirrored by his team, as evidenced when his colleague Patrick seamlessly stepped in to assist with cashier's check verification during Sean's absence. This level of reliability and support is invaluable, and knowing that professionals like Sean and Patrick are at the helm gives me immense confidence in all my banking needs. Their combined efforts truly set Citadel Credit Union apart. Thank YOU”
“I have been with Sun East Federal Credit Union for many years and have witnessed the opening of their many branches throughout the area. The one that I am most fond of is located in the Olde Sproul Shopping Village in Springfield because of the friendly service I receive from Laura S. every time I visit. Thank you, Laura!”
“The lack of actual tellers, (replaced by teller machines) took a bit of an adjustment. But I only go to a branch for non routine needs .I'm always greeted immediately. It's like private concierge service!”
“Shout out to Charlotte the bank teller from today. She was very helpful and provided me with all the information I needed. Charlotte made me feel like a valued member and made a personal connection with me. It left a big smile on my face. You can tell she’s a pro when it comes to banking. And I’m grateful for her customer service and wisdom.”
“This is for the Folsom branch but it doesn't give me the option to select that one. I'm really loving the new system, so easy to use and if you need any help they are so quick to help. This really makes the transaction so much quicker.”
“I am a recent convert to Citadel. Tried a transaction online and unable to accomplish. I went to local Brookhaven PA branch 12-29-23 and was assisted by service representative Kamani Green. He was a pleasure to deal with. Exceptionally professional and just a good person. I look forward to continuing to bank at Citadel. Mike Dankanich”
“There's never a wait inside or drive thru. Nice customer service from the tellers and drive thru staff. I've sat with CSR's too and they're all helpful. I've been at Citadel for decades. I wouldn't go anywhere else.”
“I just spoke with Tim at the Member Service Center. I am a Senior, and have "issues" with memory. I had lots of questions about my card, my account and fees. Tim was extremely patient, kind and helpful. I appreciated his help very much. Sometimes I feel that the level of Customer Service one receives these days is less than optimal, but - not today! Today I had a wonderful experience in speaking with Tim, and I am grateful for his friendly manner. Tim is a "keeper" ! Thanks, Tim! Kathleen”
“Jeff (Folsom branch)stayed with me for HOURS today while he helped we to work through a problem regarding my credit card not being accepted by a business. He was OUTSTANDING and I am forever grateful! He was extremely professional, pleasant, patient, supportive, and calm. In today’s world, he is one in a million!!”
9AM - 5:15PM
1100 Baltimore Pike, Glen Mills
Credit Unions
“BHCU is a great hometown financial institution. It’s a good feeling to be greeted by name when I walk into the lobby in Glen Mills. The bankers are professional, courteous and prompt. They call when a check is presented for payment against my account if it’s not part of my normal spending just to verify that it is legit. Bigger institutions have their place, but at BHCU you’re not just a number, your a face and a name.”
“I reactivated my account today. Julie helped me, it was super busy. I had an online banking issue. She fixed it under difficult circumstances, quickly and professionally. I feel like she would honestly help me again if I needed it.”
“I love my local credit union branch. Everyone is friendly & professional. They protected us during the rona, were professional when others were hostile or horribly obnoxious. Just the best! I don't get direct deposit because I prefer in-person banking & also because my Sun East branch is so well run. I'm so glad I qualify for credit union services, everyone should use a CU if they can. Almost all of them are way way WAY better than Big Banking.”
“Anthony shared his expertise and helped me make some changes to my accounts. I came in planning to close the accounts. I'm so glad to have Anthony's help with this. I'm a long time member and now I will continue with Sun East. I'm glad for that.”
“I wanna say a lot of improvements. My last problem was before the new system update that involved my account having problems that nobody could fix for me. But yesterday I went in and getting a new card was so easy and the staff was friendly and helpful. The clerk didn’t even have an attitude when I had to be on my phone at the window.”
“I dont understand all the negative reviews, however I am a new card holder with Barclays and I am awaiting my new credit card. As far a customer service reps, I talked to Charlotte on 10/27/2022 for almost 50 minutes trying to get the best deal on a new credit card that Citi Bank had cancelled my old account.Charlotte was wonderful and polite in reading all the disclosures and answering my questions. She also told me to open a business card if I had a small business because she could offer me 80,000 miles as a bonus. Recently returning from Europe, American Airlines handed out 60k mile flyers for joining Citi Bank AAdvantage. ZERO help from Citi Bank rep within two minutes of talking to him. Barclays is LUCKY to have Charlotte on their customer service team. Charlotte, keep up the great work and thanks for helping me get an instant approval for twice the limit that Citi Bank offered.”
8:30 AM - 5:00 PM
1201 Orange St, Wilmington
Credit Unions
“Amazing company ?? spectacular service. I definitely recommend this wonderful company 100%. Best of the best. Five stars. Trustworthy, professional staff, polite and always so beyond helpful. Thank you for taking care of our records and always keeping us informed in real time. Very grateful.”
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“In the past I have been critical of Sun East, but when you receive great service, I think it should be acknowledged. All in the same week, I received excellent service from the drive-thru teller at the Aston branch, from a teller at the Chichester branch, and from the manager of the Concordville branch. I don't know if SEFCU has a new training program, but something has changed and they should be praised for hiring and training such knowledgeable, kind staff. Thank you!”