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December 2023 by MK a
Jim came out for a quick fix to our gas fireplace and gave it a good cleaning while he was here! He even fixed the wall switch which hasn’t worked in years because it was wired incorrectly. Jim assured me that our unit was safe and would last for years. If any malfunction occurred, parts were readily available. A competing, local business wouldn’t even come out to look at our unit …claiming our unit was too old and no parts would be available. Their loss of business and reputation! I’ll only call on Ed’s Woodshed for future needs. Highly recommend!
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November 2023 by Will K
Would give 0 stars if possible.I hired Ed's Woodshed and paid $395 to have my wood burning stove serviced.A couple of weeks later I went to start a fire and the damper on the stove would not stay open.I called and the service tech acknowledged they must have reassembled it incorrectly.They said they would be out the following week to fix it. I never heard back and have since called 3 times and each time they said they would come to fix it and now it has been almost 2 months and still no one has come to fix it. This is not a good company I will never do business with them again.
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September 2023 by Belinda Fowler
I had a wonderful experience with Ed’s Woodshed. Michael was quick with a quote, electric fireplace was ordered and two gentleman came to install it. They did a wonderful job putting the unit in, kept the area extremely clean while cutting the wall out and were very attentive showing me how the unit operates and answering any questions I had. Thanks to Ed’s team, I have the fireplace I wanted for years. Highly recommend this business.
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January 2023 by Anthony I
Ed’s woodshed installed 2 different botched jobs in our home before the third one was installed. Since then, at least 1-2 times each winter, the fireplace goes out. When we call for service, they can usually get to us in 2-4 weeks. At different points, we have learned that several different components were installed incorrectly. As nice as it may look, the service and functionality is lackluster at best.
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January 2023 by Scott Potter
These guys do excellent work! We had them do repair work on our chimney and their professionalism and quality was top notch. I highly recommend them.
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January 2023 by Natalie A. Domenick
Editing my previous review. Poor record keeping and communication plague this company. If you can get through everything to the owner, Jim, he is kind and competent and addressed my issue quickly.
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January 2023 by Natalie D.
Horrible! They will answer your phone calls and emails until they install the fireplace. When it stops working in one year, they are impossible to reach. I have been waiting almost a month on "parts". When I call, they claim they have no record of coming to my house. Jim, the owner, no longer responds to any emails. Avoid at all cost. I wish I had gone with anyone else.
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December 2022 by Brian Elford
Terrible experience. Clueless. Unorganized. Keep poor records. Do not return phone calls. Do yourself a favor and use someone else
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December 2022 by Shannon Gabos
Had a gas fireplace installed in October 2021-it stopped working in November 2022. We called to have it looked at and was told that it would be two weeks before someone was in our area (we're about 40 minutes from Bridgeville). On the day of the appointment (1:30 PM appointment) nobody showed or called. We called after waiting 30 minutes and left a voicemail. We waited an hour and called back again. Someone answered this time and I was told that a technician had called off that day and that they didn't know until they received my voicemail an hour before this (2:00 PM). No apology or recognition that I had called off work that day for this appointment. We were told it would be another two weeks before someone was in our area again. We informed them that we would not wait another 2 weeks. She told us that she would call back. She didn't. We received a call the following day at 11:00 AM from a technician that said they could come out right then and there. I was at work but made an arrangement to get home by 1:00. They came around 3:15 (which was fine). They were there for 15 minutes. Told me I needed a new remote box. it was replaced in that 15 minutes. We were charged $232.00 ($125 was for the service call. 15 Minutes and they completely blew us off the first go round). When I asked if it was normal for a remote box to go that quickly and what was wrong with it, he just said "I don't know. There was some melting but it was protected from the metal part so I don't know what it was."We love our gas fireplace but after spending $2000.00 and it breaking after one year and horrible customer service, I would not recommend Ed's Woodshed.
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December 2022 by Rock Gabos
Absolutely awful experience. Paid $2,000 to have gas logs installed. 12 months later, they break. The company came to service it. $232. Avoid this place at all costs. I would give zero stars if possible.
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December 2022 by Mark R.
At the behest of a radio testimonial, I called Piccadilly Chimney/Ed's Woodshed for a consult. I have a wood burning fireplace that I haven't used in the 22 years I've lived here and probably hasn't seen use since the 70's. I was eager to get the inspection, find out what was needed, and to schedule repairs before Christmas, so I didn't have to continue watching a log fire on Netflix!The employee came out and gave a thorough chimney inspection. Their camera system was great. I got a wonderful idea of what was needed.That's where the good experience ended. I asked for a email quote, and after numerous calls, emails, and web site requests, I have never heard back from them for the written quote or to schedule the work.After a couple more sales calls, I ended up using another service. I expect my fireplace will be running by next week. I am glad that SOMEONE actually wanted my money.
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October 2022 by Kyle Anschuetz
Worked with Jim on a fireplace. He was nice to work with.
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June 2021 by Meg F.
I scheduled a chimney cleaning for 2 wood burners in my new home, they were booked a month and a half out. I took off of work bc it was their only appt for a couple weeks and I wanted to make sure my house was safe. I had a missed call from them the day before my appt, but no message. I called the morning of my appt to confirm, and the guy said that my appt had been cancelled, someone was supposed to have called me. I'm beyond annoyed... I took off of work, and no one even let me know. Will definitely not EVER be using Ed's Woodshed.
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March 2021 by Don Cantor
So glad I picked up my Vermont Castings Aspen wood stove from Ed's Woodshed. We just installed it. Took a few more weeks than usual to arrive than usual, but that's because of covid. Most suppliers have a high demand and low supply right now. Ed's Woodshed helped me order the right pipe for the stove, and I was lucky enough to get some advice from one of the installers returning from a job while the salesman helped me load the stove onto my truck. These guys know what they are doing. I would trust them with my Roberto Clemente rookie card.
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March 2021 by Lisa Hahnrich
Our recent fireplace purchase from Ed's Woodshed was a very wise decision. Having several children, we don't have the time to use the wood burner we bought from Ed's Woodshed years ago. We had our Regency i2400 wood insert removed for a new Regency gas direct vent insert with a blower and a remote. This thing is great! So are the guys who installed it!
