William Penn Bank has a long history with many customers enjoying friendly service and a personal touch. Some appreciate the helpful staff at the Pond Street branch, while others feel the main office has lost the small-town friendliness. Despite good people working there, some customers find mobile banking difficult and have experienced issues with online systems. Overall, the bank is seen as having a friendly staff but with some challenges in modern banking services.
I really loved when this bank was still Fidelity.. The corporate offices of William Penn have taken all the small town friendliness out of the banking experience.!There may be some very good people at the Pond Street branch.. but at the main office/Canal Ste.. they won’t answer the door.!
December 2023
Wonderful banking altho I do have to say I miss the old gang. Been with this bank since 1995 and it's always a pleasure.
December 2023
Nice people that work there will be closing my bank account because it's too difficult for mobile banking. Tried multiple times and rolling even when to the bank once. But on that day their system was down for online banking f that
