“Just stopped in this morning to ask about a nail in my tire. The guy at the desk was responsive and said he would look at it and could probably plug right then. Promptly came out to help me after helping another customer and took care of my tire. Very kind and efficient.”
“Updated, 5/2026
They continue with a great attitude when you walk in. Fast and reliable service. They had my vehicle serviced and inspected within 2 hours. They don't F around and keep your car all day. Would definitely recommend. Thanks to Diane. ?
Had a great experience with Pep Boys Brookhaven yesterday. Hepsey was great. Asked if I was waiting or leaving. In the past when I make an appointment anywhere, it's drop off the car and you'll get it back 8 hours later. Yesterday morning, she took my vehicle right back, told me to go eat breakfast at the 352 diner, which was also good. My vehicle was serviced and completed by the time I finished breakfast. Diane checked me out and the cost was about the going norm for oil change and air filter. Even though it's a brand, it felt like a mom n pop place. In this day and age, customer service and kind people are important to me. I even showed up a bit late because I got stuck at work. I apologized, explained and she said, girl, it's only 9 minutes. Will definitely return for inspection in November. And another breakfast at 352 diner.”
“Great honest communication
I took my BMW x3 in for an inspection and oil change. Kevin was very genuine and knowledgeable. Didn’t rush my questions and made sure I understood everything. He texted me a link to download my complete detailed bill BEFORE any work was completed. He was transparent about what was required to pass inspection vs recommended. There was only ONE service recommended. Attention to details is important to me. My car was returned with all notifications cleared and my lights back on auto. Everyone forgets that.”