Metro by T-Mobile has received mixed reviews. Customers appreciate the friendly and knowledgeable staff, especially Addy, who is praised for providing great service, kindness, and helpfulness when selecting phones and plans. Many find the store's employees to be accommodating and patient, making for a positive experience. However, some customers have faced issues with equipment and technical support. One customer struggled to get a 5G internet router to work and was disappointed when the store refused to offer a refund, attributing the problem to their laptop. Others have noted that newer staff members are less helpful and sometimes play "stupid" when facing internet problems. Despite these issues, the store is known for its good customer service, leaving customers smiling and feeling valued. Overall, the store offers a friendly environment, but technical support and problem resolution can vary.
