Advance Auto Parts in Carnegie has earned high praise from customers for its friendly and helpful staff, along with their focus on customer needs. Customers appreciate the knowledgeable service, with employees taking the time to verify information and ensure the correct parts are provided. One employee was especially praised for installing a battery without issues after confirming all details. Another staff member went above and beyond by offering a free plastic part to fix a wiper blade, demonstrating genuine concern for the customer’s best interest and helping avoid unnecessary purchases and waste. Customers also value the store’s willingness to assist with various needs, such as clearing error codes from a vehicle’s computer or finding a specific T-connection part via phone, even when the part was at another location. The staff’s friendliness and their proactive approach create a positive shopping experience. Additionally, customers have enjoyed additional services like carpet cleaning for their cars. Overall, the store is seen as a helpful, customer-focused place that provides good service and cares about doing the right thing for its customers.
Seth at the Carnegie Store deserves a raise! Great customer service coupled with patience and knowledge makes for a good experience by the customer! Kudos Seth! He installed my battery without issue after having verified all necessary information to make certain we had the correct one! Once again, great job!
August 2023
Great recommendation and help fitting what I needed for my truck
