Advance Auto Parts in Carnegie has earned high praise from customers for its friendly and helpful staff, along with their focus on customer needs. Customers appreciate the knowledgeable service, with employees taking the time to verify information and ensure the correct parts are provided. One employee was especially praised for installing a battery without issues after confirming all details. Another staff member went above and beyond by offering a free plastic part to fix a wiper blade, demonstrating genuine concern for the customer’s best interest and helping avoid unnecessary purchases and waste. Customers also value the store’s willingness to assist with various needs, such as clearing error codes from a vehicle’s computer or finding a specific T-connection part via phone, even when the part was at another location. The staff’s friendliness and their proactive approach create a positive shopping experience. Additionally, customers have enjoyed additional services like carpet cleaning for their cars. Overall, the store is seen as a helpful, customer-focused place that provides good service and cares about doing the right thing for its customers.
Very nice staff. Called asking if they have valve grinding compound. The associate took the time to look it up and confirm. Wasn't in a rush to get off the phone. Little things like that make a big difference
March 2026
I needed a battery checked out for my motorcycle. The man in charge of batteries helped me troubleshoot mine and recommended replacement. I checked 2 other places but this man was the most educated and helpful to me. I will replace mine with his recommended one and tell anyone else where to go for complete satisfaction.... read full comment
March 2026
Excellent customer service, Got a fresh battery install in under 30 mins despite the counter guy being their alone today! It was not an easy battery to reach. Saved me, an old guy, an aching back.
