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February 2024 by maria erazo
Very unpleasant shopping experience
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December 2023 by Mark Hinrichs
Great service as always! The sales reps are the best, especially Fred Rickey!
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March 2023 by Aaron W
The level of care, kindness, and attention I received as soon as I walked through the doors was astounding. I went to Brooks Brothers at around 5pm, and they close at 7pm. I needed a suit for my medical school interview that was in two days, and the staff wasn’t sure if they would have it ready for me in time. Fred, the store associate and the individual responsible for measurements, immediately went to work. He took my dimensions and brought me back to the suit area. Jude, the store manager, and Ursula, the supervisor and tailor, helped in finding a jacket for us. We decided to go with the blue regent windowpane jacket, and it fit me perfectly. This took only about 10 minutes. We moved to the pants, found a pair, and Ursula began making adjustments to them. The level of knowledge in Fred was impressive and very helpful, as this was my first ever suit purchase. I decided to purchase two ties and two shirts, and Jude and Frank helped me with both, while Ursula was working on the pants. Frank ironed out one of the shirts for me, and what great customer service that is! I waited for a little while in their chairs until the clothes were ready. Once everything was done, Frank and Jude thanked me for shopping with them, and wished me good luck on my interview. It was only about 6:40 by the time I left! The quality of the clothes is phenomenal, and the quality of care was even better. I highly recommend shopping here for suits and professional wear!
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March 2023 by Tim Doty
I went in on 2/29 to pick up some new dress shirts. Entered at 6:50 not realizing this location closes at 7. Fred went above and beyond helping me find my size, suggesting different styles, and explaining the details about the styles, fits, and materials. I walked out with 4 Regent fit dress shirts. After trying them on again at home I felt I had a bit too much material even though they did fit well. I thought a slimmer fit may be a bit better. I went back in today, 3/1, and spoke to Fred again. Fred was just as helpful as the day before and had me try on the Milano fit which was a bit slimmer. This was the perfect fit for me. When they didn’t have the same patterns that I bought the previous day, Fred and Judy took the time to find these styles online, process an exchange, and order these directly to my home. This is customer service at its finest! Truly a class act!
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March 2023 by AaWierb
The level of care, kindness, and attention I received as soon as I walked through the doors was astounding. I went to Brooks Brothers at around 5pm, and they close at 7pm. I needed a suit for my medical school interview that was in two days, and the staff wasn’t sure if they would have it ready for me in time. Fred, the store associate and the individual responsible for measurements, immediately went to work. He took my dimensions and brought me back to the suit area. Jude, the store manager, and Ursula, the supervisor and tailor, helped in finding a jacket for us. We decided to go with the blue regent windowpane jacket, and it fit me perfectly. This took only about 10 minutes. We moved to the pants, found a pair, and Ursula began making adjustments to them. The level of knowledge in Fred was impressive and very helpful, as this was my first ever suit purchase. I decided to purchase two ties and two shirts, and Jude and Frank helped me with both, while Ursula was working on the pants. Frank ironed out one of the shirts for me, and what great customer service that is! I waited for a little while in their chairs until the clothes were ready. Once everything was done, Frank and Jude thanked me for shopping with them, and wished me good luck on my interview. It was only about 6:40 by the time I left! The quality of the clothes is phenomenal, and the quality of care was even better. I highly recommend shopping here for suits and professional wear!
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January 2023 by Virene Dickinson
I wish I didn’t have to give a one star because my first experience was pleasant with a helpful man but I had to come back to exchange the pants I bought for a different size. The store was closing at 12 (due to inclement weather which is perfectly fine I want the staff to be safe too) but it was exactly 12 and I was standing there and they wouldn’t help me. It was the day before Christmas Eve so clearly this was a gift and the two rude women couldn’t care less and just pushed me away from the store. The extra 10 minutes it would have taken to help me wouldn’t have made any difference in their commute home but would have made my Christmas nicer. This exchange is now going to be a return because I don’t want to support a business who treats people that way.
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November 2022 by Gabrielle Prieto
Incredibly rude salesperson. Kept talking about setting my stepbrother up with her daughter(he wasn’t particularly interested but was polite about it) and after my husband purchased a suit she informed my stepbrother that he was too blue collar and would not set them up together. Gross.
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September 2022 by scott ubert
Great service nice people!!!! Go there for all your suits and acutimons!!!
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July 2022 by Alice Chung
very rude senior lady in the store. Pushy and impatient, not willing to help me find the size I need. Lack of training like she never served customer before. Will never come back to this store even though we like Brooks Brothers very much.
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July 2022 by Larry Liu
A general, “can’t help you” vibe from the moment we walked in. When we pointed it out, all we got was a halfhearted apology with another load of excuses.
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June 2022 by alan bauman
They've upped their game. It's worth the visit.
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December 2021 by David Anderson
Although I didn't buy anything the staff was extremely helpful.
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December 2021 by Frank Mastroianni
Incredible customer service from everyone there!
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October 2021 by Andrew Olarte
Needed a couple suits for an event the following month. The sales staff was very helpful and the on-site tailor put on a perfect fit. Very pleased. Will return, and highly recommend this storied brand and this great location.
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October 2021 by edward komito
I give 5 stars because of Marilyn. She has helped me over the years and without a doubt is the kindest, most helpful sales person one could ever ask for.
