Brooks Brothers provides a phenomenal level of care, kindness, and attention to its customers. The quality of the clothes is described as phenomenal, but the quality of customer service is noted as even better. Staff members are consistently professional and go out of their way to help, often providing astounding service. Associates demonstrate impressive knowledge, helping customers find the perfect fit and style, whether for a first suit purchase, dress shirts, or professional wear for important events like interviews or weddings. The team works efficiently and collaboratively, even during busy times near closing. Services include taking measurements, suggesting styles like the Regent or Milano fit, explaining details about fits and materials, and performing immediate tailoring adjustments. Staff assist in finding items in-store and online, processing exchanges, and ordering items directly to a customer's home. Additional thoughtful touches, such as ironing a shirt for a customer, highlight their commitment to great customer service. The overall experience is frequently called customer service at its finest and a class act, leading to high recommendations for shopping at this Brooks Brothers store for suits and professional wear.
Exceptional staff, one of the best Brooks Brothers I've ever been to!
March 2026
Great location; helpful staff. We are very fortunate to have this brand store in the Lehigh Valley.
December 2025
Fred is literally the BEST. Super helpful and very friendly. He is extremely knowledgeable about inventory as well. One of the best shopping experiences. As a business owner I would hire him in a heartbeat! Thanks again Fred for all your help.
