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“I have been a Benchmark FCU customer for over 20 years and highly recommend them. The staff is so nice and easy to work with. Shared banking makes it simple to stay with them and make physical deposits as required. Benchmark is my go-to for Home Equity, Car Loans, Certificates, Checking and Savings.”
“Amazing company ?? spectacular service. I definitely recommend this wonderful company 100%. Best of the best. Five stars. Trustworthy, professional staff, polite and always so beyond helpful. Thank you for taking care of our records and always keeping us informed in real time. Very grateful.”
“We recently switched our financial institution to Propell and have been extremely satisfied. As a local non-profit in Delaware County, we appreciate the localized service Propell provides to us. Always responsive, they not only have supported us with our financial needs, including hands on help with setting up remote deposits and offering great interest rates, but also support our mission through sponsorships, grants, and financial literacy programs for our staff.”
“The Benchmark Federal Credit Union is a 5-star financial institution, because the representatives are courteous, reliable, willing, capable, caring, and they follow-up with the customer until the issue is completely resolved. I wish the representatives of other financial institutions would do the same. Keep up the great work!”
“If they have 6 stars I will be more than pleased to rate this branch .
From the teller Khalil ( not sure if the spelling is correct ) to senior staff of the bank .The customer service is exceptional .The teller was humble , patience with me till all my needs were solved .
You are greeted with smile and your banking needs are just answered ASAP.
They are always willing to listen and go extra miles in making sure you are satisfied .
This is why I was pushed to give the flower to this branch and staff while they are alive .
Please give this branch a try for your banking needs .
Happy Easter folks”
“I had the pleasure of being assisted by Crystal, and she was an absolute lifesaver! I was struggling to understand how to complete a wire transfer, and it was becoming quite frustrating. Crystal was incredibly patient, caring, and cheerful throughout the entire process. She took the time to walk me through everything step by step and made sure I fully understood what to do. Her kind demeanor put me at ease, and I hung up feeling so relieved, especially since this was a situation that needed to be addressed immediately. Crystal’s professionalism and positive attitude truly made a difference, and I’m so grateful for her help!”
“Sean, the Branch Manager, epitomizes exceptional leadership and customer service. His dedication to going the extra mile is mirrored by his team, as evidenced when his colleague Patrick seamlessly stepped in to assist with cashier's check verification during Sean's absence. This level of reliability and support is invaluable, and knowing that professionals like Sean and Patrick are at the helm gives me immense confidence in all my banking needs. Their combined efforts truly set Citadel Credit Union apart. Thank YOU”
“Ms. Dionne Mathis, I’m writing to express my thanks for your prompt, excellent and friendly service this past week in handling of my financial request.
You may be sure that if I need help in the future, I will ask specifically for you. Thank you again!”
“This is a great bank. Friendly staff that actually help and are quick. Great new technology. If you want to see an ATM that gives out 1, 5,10, 20 dollar bills and can use your biometrics to use it... Rates are much better too.”
“We have been members for a year. Transferred Checking Account, and Savings Account from Citizens Bank. Much better service, higher interest rates, and easy access on line or in person at Kenneth SQ, Branch. Friendly, knowledgeable and helpful people.”
“I stopped by the bank to ask about the kids’ savings account they’re offering for the April promotion, and Paula was incredibly helpful and knowledgeable. I didn’t have time to stay and open the account, but she still took the time to answer all my questions clearly and thoroughly. She was also very friendly and approachable, which made the experience really pleasant. I truly appreciated her help and look forward to returning when I have more time.”
“Miss Marsha helps me very much. She’s really good at her job and she will go the extra month to make sure everything is handled everybody at the one on Maryland Avenue are really good at their job.”
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“I just spoke with Tim at the Member Service Center. I am a Senior, and have "issues" with memory. I had lots of questions about my card, my account and fees. Tim was extremely patient, kind and helpful. I appreciated his help very much. Sometimes I feel that the level of Customer Service one receives these days is less than optimal, but - not today! Today I had a wonderful experience in speaking with Tim, and I am grateful for his friendly manner. Tim is a "keeper" ! Thanks, Tim! Kathleen”