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November 2023 by Cindy Rife
I’ve taken my cars to Fitzgerald Chambersburg Pa for routine maintenance for years. They’ve always been great. This last time 11/18/23 not so much. Took 5hrs to get my oil change and tire rotation. I called 2x to get a status and was unable to speak with anyone. Finally went back in person to be told it just be a few minutes. Few minutes was another 40. The front staff was friendly but 5hrs for an oil change and tire rotation is a bit ridiculous!! I’m hoping this was a one time occurrence or I will be forced to take my vehicle elsewhere for maintenance in the future.
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November 2023 by Rob Ritchey (BluHornet)
Great service. This is my second time buying from here and both were the best dealer experience I have had. I felt no pressure and the staff were flexible and gave me options within their ability.
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November 2023 by Ricardo Aguilar
They were very transparent with the details of my repairs, the cost, and the time line. The have lots of links to show progress of vehicle and text messaging to your direct agent. Offered a loaner vehicle while repairs were ensueing. Great service overall.
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October 2023 by Cathy Ambrosio
Logan was an excellent salesman. His no pressure approach allowed us to make the decision that was best for us. We were comfortable with him from the first hello! We will definitely return for future needs and recommend Logan to anyone we talk to who may be looking for a vehicle.
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October 2023 by Marcia M.
I have been looking for a car online for a few months and finally found a '23 Corolla at this specific location in PA. I live in MD and the sales Consultant Richard Betson was quick to respond and patient. He went above and beyond by personally delivering my new car to me in MD, without hesitation. Hats off to him, he deserves all the praise and bonuses due to him. Thank you very much for your excellent service!
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October 2023 by John B.
Bought 23 Toyota Tacoma Trd Pro was long drawn out process. Took long time detail truck. Since truck wasn't ready, now I know why. They delivered late at night. i went out with light looked over truck found discoloration on hood sent pictures to salesperson. He said sales manager would call me. She never did. I called till i caught up with her. She said bring in monday after 9 to have truck buffed. i said i'd be there around 9 will you be there. She said yes. i arrived 920 she wasn't there. The service manager was also not in. Lane supervisor I told I needed get truck hood buffed out. He said his detail guy said they couldn't he had already tried. He went next door asked for estimate paint hood. They said 1000 plus price of decal on hood. i told him it would hurt my resale didn't want to paint i'd take compensation instead he acted like wouldn't be issue. i asked to speak General manager who refused to speak to me. I was standing beside him and asked him to call sales manager. He did with same result. Them refusing to speak to me. i said that's horrible customer service and rediculious. he said more than once he was sorry. i told service manager same thing. he again apologized that they wouldn't speak with me. The management on sales side shows zero integrity and customer service. i'm sure they know hood had paint issue. So they avoided me and refused to speak with me. i've bought over 30 new toyota since 98. Many form younger without issues. Purchased at darcar were pleasant experience compared Fitzgerald. From someone who has bought 50 plus new cars it was worst experience buying car in w ever had. if you want honesty and customer service you need to find another dealership.
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October 2023 by Mark Jeffrey
We had an amazing experience buying our new Toyota Prius. Fitzgerald had no crazy dealer markups and were honest with no-pressure sales reps. Our sales rep, Chance Marsden was amazing and made sure we got the car we wanted and was great. My next new purchase will be with Fitzway
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October 2023 by DeDe Nicholls
Found an absolute gem at Fitzgerald Chambersburg in a 2021 Chevrolet Blazer. 6700 miles and only $29,888. It looks totally brand new and beautiful. Vince Schaffer was our salesman and he was absolutely amazing. He got us the best rate and payments we were looking for. I highly recommend working with him. He is friendly and personable and he served our country as a U.S. Marine which connected with my husband immediately. If you are looking for a new or used vehicle you have to go see Vince. GREAT GUY!!!!!
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October 2023 by Cody P
Bought a used Hyundai Elantra 2018 from here for a great price. Yesterday, they changed my oil and rotated my tires. I was very pleased. It came with a free car wash and they drove me home while they serviced the car and picked me up when it was done. They also sent me a video explaining all the work they did on the car, which was a pleasant surprise. Can't recommend this place enough.
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September 2023 by Emily Stapleton
Just traded in my old Buick for a 2020 Corolla Hatchback with these guys & my newest vehicle was the lowest price I could find in 2 weeks of car searching! Will Lambert is the best sales guy here - he is so approachable, did not pressure us or make us uncomfortable during any point, even when we had a little trouble with our bank wire & it set us back a few days. We will definitely ask for him next time we need a vehicle!Ps - Ronnie was super great & helpful during the actual closing of the vehicle as well!
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September 2023 by Kathy B
Went in for a routine oil change and (no cost) tire rotation. Received a 2-page list of recommendations with an end cost of over $4400.00! When I asked the rep what actually needed taken care of, he sheepishly said, “Tires within a year.” Had a 2-hour wait just to hear this. Average wait time is 1 1/2 - 2 hours every appointment for a simple tire rotation and/oil change. This has happened on a regular basis since I purchased the car there. I’ll be looking elsewhere for an honest place of business. Very disappointed.
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September 2023 by Christopher L. Brown
Had my 2017 Toyota Highlander Hybrid in for service at 101,385 miles on the odometer. Oil change, tire rotation, radiator flush and new coolant, plus PA state inspection. Was advised of the prices for these services and they were performed accurately in a timely fashion. Always great service at Fitzgerald Toyota in Chambersburg, PA. Their new facility will be completed in 2024. Even with construction going on, these service professionals did not miss a beat. Looking forward to the next 100,000 miles with my Highlander and the new facility.
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September 2023 by Luke Rodgers
Awesome experience! My salesman was Logan Gleason from the chambursburg dealership and he met every expectation! Friendly attitude and was able to answer any question I had! Definitely would recommend for anyone looking for any type of vehicle!
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August 2023 by Kriss Helman
My biggest complaint is that when I called for service I asked to speak to someone at the Chambersburg location. After asking twice I was told that I was talking to someone in Chambersburg. I was told no loaner cars were available the day I needed service and that it would only take 30 minutes so I could wait on it. I scheduled it for later in the day so I would be able to wait. When I got to the appointment I was told it was marked as a drop off! This is NOT the first time Frederick call center has screwed up the appointment and is why I SPECIFICALLY ASKED to speak to one of the service providers at the Chambersburg location. Frankly I don't appreciate being lied to by a call center employee!Fortunately the Chambersburg service employee was able to make a call and I was able to wait on my vehicle. The male who took my call initially needs to be educated on customer service or Fitzgerald in general needs a better system.
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August 2023 by Jo Yeingst
Everyone very polite and knowledgeable. Waited on vehicle to be serviced, had plenty of seating inside and outside. Liked that they had canopies over seating outside. Service area had coffee and donuts and was very clean. Cashier made me a cup of coffee! They even washed my truck!! Very good service and very nice employees.
