Citadel Credit Union receives consistent praise for its exceptional service across many branches. Reviews highlight friendly, knowledgeable, and professional staff who resolve issues easily and pleasantly. Customers report great efficiency, with in-person visits often completed quickly. The mobile app is noted as incredibly well done and user friendly. Multiple reviews mention moving all their accounts to Citadel after positive experiences, where staff provided great information and helpful recommendations. The credit union is highly recommended for any and all financial needs, with every interaction described as exceptional.
I have several accounts and I visit several different branches of Citadel. I have never had a problem with my accounts that wasn't easily and pleasantly resolved. I recommend Citadel FCU to all my friends!
September 2024
Sarah Browne was great getting me set up. Really nice customer service that you don’t find in large national banks
May 2024
Friendly staff, and great efficiency, I was in and out in under 15 minutes. Afsheen was very helpful and, welcoming, knew exactly how to help me right away!
