Citadel Credit Union receives consistent praise for its exceptional service across many branches. Reviews highlight friendly, knowledgeable, and professional staff who resolve issues easily and pleasantly. Customers report great efficiency, with in-person visits often completed quickly. The mobile app is noted as incredibly well done and user friendly. Multiple reviews mention moving all their accounts to Citadel after positive experiences, where staff provided great information and helpful recommendations. The credit union is highly recommended for any and all financial needs, with every interaction described as exceptional.
The lady who took care of me at the front desk was extremely polite, took her time listened and helped me greatly. I am so thankful that I switched to Citadel credit union from my previous bank.
April 2026
Lauren was awesome getting my new credit Very friendly professional and efficient
April 2026
I think her name is Malory and she was very helpful and courteous.
