Denied a HELOC because their underwriter made a mistake. They said I didn’t have 2 years of Schedule C’s but I clearly did. The banker working with me on it even agreed with me and said it was an error on their end. They wouldn’t re-review it or anything even though it was their mistake. Just basically told me tough... read full comment
February 2025
Consistent professional service from the Clarks Summit branch. Even when they are busy, I get 100% of their attention when it's my turn with a bank representative.
August 2022
Poor assistance in customer service, and unreturned phone calls consistently.
