BJ's Wholesale Club offers a range of services and experiences for its members. There is a designated shopping hour for members aged 60+ from 8 AM to 9 AM Monday through Saturday, and for first responders on Sundays during the same hours. The store is generally well stocked and convenient, though occasional issues with deli hours and staffing can lead to early closures, which can be frustrating. The deli staff can vary, but when the right person is present, service is positive. Customers have praised helpful employees who go out of their way to assist, especially with complex orders like cakes and cupcakes, ensuring special occasions go smoothly. However, there have been concerns about cleanliness, with some reports of mice on the shelves and a mouse running across the aisle, highlighting a need for better pest control. Curbside pickup has been criticized for being placed next to the entrance, causing parking conflicts. Additionally, some customers have experienced difficulties using SNAP cards for online orders, leading to dissatisfaction. Overall, BJ's provides good products and helpful staff but faces challenges with store management and cleanliness.
