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August 2023 by Bruce
RUDE. Stay away. Not even single star.
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July 2023 by S H.
great experience, super friendly customer service! Company rented this car (mid sized sedan) I asked for a "snazzy" car (expecting nothing) sales lady smiled and handed me the paper work. She didn't tell me what kind of car but when I found it in the lot....nice ride! Thank you Budget!
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September 2022 by Rasheed B.
The people at the Avis rental place were very friendly. I was a bit late however they still accommodated me. The car was beautiful and I had a wonderful time driving it around the city of Pittsburgh. I would definitely recommend this Avis location to anyone looking to rent in the area
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September 2022 by Tyler Andrea
a confusing time capsule with truck return not well marked as it is down a private road off a main drag and down the hill behind and away from the office. friendly staff at least
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July 2022 by Nicole Lash
Do not rent from this business. An online reservation means nothing. The chances of them having a truck or car for you is slim to none. Read the other reviews if you need further proof.
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May 2022 by Michael Coyle
Budget is definitely superior to uhaul, at least in my experience. And they really came through when I was in a pinch on a Sunday. That lady that works there is the best.
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February 2022 by Viola Dylan
Abysmal customer service here. Lady at the counter claims she doesn’t work for Budget and she is refusing to assist. My car stopped working and was towed at 3 am in the morning. The roadside assistance scheduled me to pick up a replacement at this location. I’m stranded here and the woman tells me I need to go to the airport to get a car. I had to call customer service myself and they are sending an Uber. Don’t bother coming to this location. Lady is so nasty she is telling me to go outside and wait for the driver to show up - it’s 10 degrees out there.
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November 2021 by Todd Brown
This place ruined what was supposed to be moving into our first home. I had a truck reserved for 10 AM on 11/6 and when we showed up there was no truck. The lady working was no help at all, she didn't even offer us assistance in securing another truck. The 800 number said no trucks were available in the area. Totally unacceptable, especially since I had helpers to move coming from out of state.
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June 2021 by Kylee B.
They let me make a rental reservation, I paid to take an Uber to this this location and when I arrive there is a handwritten note on the door saying they are closed after 12 but they still let me make a reservation For 12:30??? That's b******** After waiting on hold with budget for 1 hour to figure out what's going on and to issue a refund i now have to pay for another Uber home. Thank you for costing me $56 because of your f*** up.
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August 2020 by Todd Albert
Go to Uhaul. Customer service is apparently optional for this location and budget truck rental in general. I Called 2 days before a scheduled truck rental to make sure they would have the truck. I was told I could pick up the truck at 9am. I arrived at 9:20a and was told they did not have any trucks. They suggested I call an 800 # for help. There were 3 employees sitting in the office. They didn’t appear to be doing anything. None of them offered to do anything to fix the situation. I called the 800 # and was told I would be called back In 15minutes to 2hrs with a with a pick up location forA truck. I never received a call.
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February 2020 by TastyOstrich
If I could rate budget 0 stars I would. I dropped off my truck ON TIME, filled out the appropriate paperwork, dropped the key in the Dropbox in the “envelope”, parked where I was supposed to and called. The following day I was charged $98.15 for an additional day! I called immediately and budget said they would refund me. The $98.15 was only pending they could have let it expire! But no, it cleared my account 2 days later and now it’s been 5 days they still haven’t refunded me. I called to see what’s going on. They told me it would be in my account in 5-7 business days from now! WHAT?!? I spoke to a manager and after he said there’s nothing more he can do he hung up on me! BUDGET IS COMPLETELY UNPROFESSIONAL and INAPPROPRIATE! Never again will I use budget, I will pay the extra for U-Haul or someone else.
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March 2019 by Cari Aldinger Doyle
We made a reservation with Budget and went to pick it up at the reserved time, which was within business hours. The doors were locked, and the shop was closed. We knocked on the door, we called the office, and we called the corporate number. We received no explanation for why the shop was closed, and when we asked if we could pick up another truck elsewhere, they said it probably couldn't happen. We left and went right to Uhaul -- they gave us a truck right there without a reservation. We will not be using Budget again. This is incredibly unprofessional and disappointing service.
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January 2019 by D Damico
Broke down so thank God I got the insurance but it added 2 days to our trip due to their inability to get a good truck plus car carrier...they wanted us to pay for extra days due to the break down plus movers scratched my furniture as they rushed to move my items into the replacement truck. Worst move of my life!!
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February 2018 by Vivi Marr
Very friendly and helpful. Have used their vehicles more than once.
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December 2017 by daggettKW
My roommate and I had to go to his mother's house in Steubenville, OH. We live in Hollywood, FL, so after flying to PITT airport, we rented a 16' moving truck, at this location...the Lady behind the counter was the nicest person I have met in a long time...the rental was quick, painless and courteous. The truck performed beautifully as we followed OH rt. 7 to 70 to 77 to 26 to 95 and then down into Florida...
