H&R Block has a mixed reputation based on customer experiences. Many appreciate the professionalism and care shown by staff members like Sallie Simpson, who has built loyal customers over eight years across multiple locations. However, there have been concerns regarding service quality. One customer reported technical issues with computers that caused delays and frustration during their appointment, leading to mistakes in their tax filing. Despite this, the site manager addressed the problems, promising to provide additional training for employees and connecting the customer with a skilled tax preparer, Nutan V. This effort helped turn a negative experience into a more positive one. Additionally, another customer praised the helpfulness of the staff when resolving issues with an online filing app, recommending H&R Block's services to others. Overall, while there are commendable staff members and efforts to improve service, some customers have faced challenges that affect their overall satisfaction.
I have been coming to the Cranberry office since 2022. Debbie has done my taxes every year. She is the nicest, most professional and knowledgeable person. She is a true asset to her clients and to the office.
February 2026
Excellent service, very detailed and thorough, and professional. I went back again because of Debbie, my tax professional, and trust her to do my taxes efficiently. I'd highly recommend her.
April 2025
People like Sallie Simpson are why H&R Block gets my business. Third location over 2 states for the past 8 years now. She is a Rockstar to deal with. Professional. Personable. She cares.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
