418 Brandywine Ave, Downingtown PA 19335
“I have an old car key that I needed a copy of. Every Home Depot, Subaru dealer, and locksmith in a 25 mile radius told me they couldn’t do it or it would cost $150. These guys hand cut it for me in 2 minutes and it works just as well as my original key. Super nice people, great local hardware store. 10/10 would recommend, will be back.”
12 Quarry Rd g2, Downingtown PA 19335
“This place has a very positive environment with extremely helpful staff. The overall appearance is clean and orderly with items that are easy to locate. Great place to get tools and getting a replacement for the tools with the lifetime warranty is extremely easy. They also have an exceptionally clean restroom.”
752B Norwood Rd, Downingtown PA 19335
“Bayside Multi Services LLC installed my Lift a couple of months ago, and I am 100% please. The owner and his crew were great and I recommend them. Thanks Evan. I appreciate you driving out to my house and installing my lift. I would give you 10 stars if I could. ?”
299 West Boot Road Ste 500, Downingtown PA 19335
“This might be their best location, Pete W and the new manager DJ have been awesome to work with. If your an HVAC CONTRACTOR there is no better suppliers to work with. Thanks for being such a huge part in our a growth.”
507 Trestle Pl, Downingtown PA 19335
“I'm an electrician that recently moved to downingtown and needed a new electrical supply house. Fortunately Billows was close by. My first visit was nothing short of pleasant. Jeremy at the counter took the time to show me the lay of the land and assured me that he would help me and anyone from my company that came in. That was a year ago and to this day I will not go anywhere else for my electrical or tool needs solely because of how I was treated and the outstanding service. If you need it, he will find it for you. Thanks Jeremy and to the rest of the Billows staff!”
1250 Cornerstone Boulevard, Downingtown PA 19335
“Thank you Andrew Powell: Lowe’s Home Improvement, Downingtown, PA I was experiencing frustratingly rapid loss of tension on my EGO chain saw’s chain, very very soon after adjusting the chain for more tension. The chain saw was guaranteed for 5 years by EGO, but the guarantee required one little thing I didn’t possess: I needed “proof of purchase” (normally a paper receipt) from the specific store, Lowe’s for the specific EGO saw. I did have a charge receipt and a charge statement from VISA confirming the purchase date and the specific store location, and an online Registration Confirmation from EGO, and the chain saw and the box that the saw was sold in. But they were all independent pieces. I needed proof connecting them all. The Catch-22 was that all the records for the purchase were from February 2024, and it was currently April 2026. In other words my purchase was 2 years and 3 months old. The problem was that Lowe’s record keeping cycles are only 2 years long -- shorter than the guarantee period of 5 years. So, with easy access gone to “proof of purchase” to allow the free repair to my chain saw by EGO, which I was due under the EGO guarantee, I drove to Lowe’s to see what could be done? While I was trying to explain the issues to Customer Care folks at the desk, Andrew Powell passed by within earshot and the other agents motioned Andrew over to the desk. Andrew grasped the complexity immediately and the others’ “normal”, logical response of hopelessness. Fortunately, Andrew did not accept the language of hopelessness. Andrew went to work searching database after database, ultimately pulling an archival “hard copy” report from physical storage: “Balancing Report by Sales Type” (by individual day!). The Report shows individual invoice numbers for their Lowe’s store #1729 for that individual day, identified only by sales dollars per invoice. One catch was that the Invoices are stored Net of Tax. Andrew was able to determine that for the day of my purchase (based on my Charge Statement) that only a single invoice (with tax added back in) matched my purchase amount. He then took the Invoice number on a search through other data files (with many frustrating dead ends), because the data files had the same original “black hole” at the 2 year mark. Continuing on, refusing to give up and quit, Andrew was able to eventually use the invoice number in a “faux return”, then (after a few more twists and turns ) on another screen connect the (my) invoice number to the product description (I am simplifying greatly) . BINGO we had enough for Lowe’s to re-create a proof of purchase link connecting my VISA charge statement date to the store number to the invoice number to the product description -- but ONLY after the very creative, very relentless, long, long frustrating process Andrew had developed! That’s Not all! Andrew had more ideas in reserve if EGO rejected this particular chain of proof”! This was the very definition of wonderful Customer Care, at its very finest! Not simply in Andrew’s creativity and relentless passion, but in TRUE Care for me, The Customer! EGO was satisfied and I was ecstatic. A forever-grateful customer. This is the kind of care worth “writing home” about! My EGO chainsaw from Lowe’s #1729 saw is presently, finally, being repaired by EGO (for free)! If you need customer care at Lowe’s Home Improvement in Downingtown, search out Andrew Powell. You’ll be very glad you did! Daun Kauffman”
965 East Lancaster Avenue, Downingtown PA 19335
“I had a terrible experience at the Lowe's near by and made a bee-line here. I am an art teacher and once a year I go to Lowe's (well, not anymore) to have some wooden planks cut down to use for sculpture bases. Yesterday I tried the Lowe's in Pottstown, but their wood cutting was out of order. Today I went to Lowe's in Downingtown. I selected my planks and asked for assistance. The two people in the department were busy and asked me to wait until they were free. No problem. I waited 15 minutes for them to be free. When the employee met me at the cutter, he asked what I needed done. I had 4 10' planks that I needed cut into 12" pieces. It would take about 5 minutes to do. He told me he didn't have time to do it. He said if he did have time, he would have to charge me for the cutting (I already knew that because there was a sign saying so) I said I didn't mind paying for the cutting, but he refused to do it because he "didn't have enough time." There is a Home Depot just down the road. I went straight there. They were friendly and accommodating. They cut down the wood and it took 5 minutes. They did not charge me for the cutting and helped me load up my cart. It was a world of difference and the reason I will no longer shop at Lowe's. Thank you, Home Depot.”
965 East Lancaster Avenue, Downingtown PA 19335
“Bought a GE fridge which we attempted to purchase (and sent back) with another company, and Cameron had us in and out in 20 minutes while still being very thorough, which made us feel confident about our purchase. A WAY better experience than we had with Costco. Will be back for more appliances.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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