PetSmart is a large pet supply retailer offering a wide selection of products for dogs, cats, birds, fish, reptiles, and small animals. Customers appreciate the great selection of dog and cat supplies and the ability to shop online and pick up orders in-store. The app allows for saving extra and earning points towards future purchase credits. Many employees are noted as being very knowledgeable, super helpful, and kind, with particular care shown for the pets including the fish. However, some locations face challenges. Customers report that stores can frequently be out of stock, requiring workers to check other locations. There are occasional discrepancies where posted pricing does not match the system at checkout, though staff typically honor the advertised price. A common concern is that some stores do not have enough staff, and while the existing workers are helpful, a few employees can seem not really enthusiastic. Despite this, the service is generally considered fast, and the environment is clean. Overall, it is a recommended destination for pet needs, with good deals available during sales events.
Nice staff clean store and restroom. Found everything I need for my older cat in hard food and soft.
May 2025
Grabbed some flea and tick medicine for my buddies dog. We grabbed a pill form but got home and it was the wrong type/different smear on application type.
July 2024
I like PetSmart downingtown. The employees there are very knowledgeable when it comes round the animals. The only reason I have a 4 star is because a few of the employees I encountered were not really enthusiastic to be there but were knowledgeable
