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December 2024 by TL J
Walked in and she took my name.. 45 min later,I asked how much longer???
Only then was I informed that there were 2 appts and 3 other walking ahead of me. 45 min of my time I can never get back.
Shame they don't train their check in people.
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December 2024 by Daniel Cavello
Horrible experience. Went in to pick up a router that I ordered online, received a text a day later saying the order ready for pickup- all the work I did prior to getting to the store took hours btw. Got to the store, router which was already set aside for me and the manager Mike I believe, was rude and completely unreasonable. I was told I would have to wait over an hour while the people in front of me were picking out every last detail of their plans (something I did the night before online and on the phone with customer service) instead of giving me the router which they had prepared for me and set aside specifically for my account I was told I would be waiting and the last person in line. How does that make any sense? If you order takeout and arrive at the restaurant do they tell you to get in line behind everyone who hasn’t ordered yet and is there for a sit down dinner? No of course not, ordering ahead is not complicated. I also found out that the manager often lets people who come in with my situation to skip to the front of the line, I suspect if I was not a white male I would have been afforded this privilege but the manager simply saw my immutable characteristics and decided I deserved to be last. Ah what a world to live in, if I was a female or any other color than white I strongly believe I would have had a much different experience. When someone is there to pick up an order and did all the leg work why would you make them wait behind people who are there to figure out which plans they want, go through all the paperwork and set their entire account up? If I had selected the shipping option it would have been dropped off at my house but when you elect to help them save money and pick it up yourself you are punished and they act as if it’s impossible to give you the equipment they have already prepared for you. Again, I was texted by this store and told explicitly that my order was ready for pickup, this manager could not have cared less, he should be fired for his discriminatory practices and I imagine every other white male who visits this store will get the same horrible treatment.
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December 2024 by WEATHER DA STORM ENTERTAINMENT
Great customer service all the reps there are kind and cater to all your needs…Thanks
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December 2024 by Yvette Pate
I went into the store after having been advised ( or should I say lied to) That I needed all new set top boxes. I was adamant that I only likely needed two because my dad loves his OLD Sony 40 yr old TV and it was critical that I probably should keep the old box vs a new one. So now in the store after explaining all that again I was (lied to) and told it would be NO problem for compatibility
Guess what? My dad (who is recovering from a stroke and only has a few things that make him feel happy) had to eat dinner without his favorite shows to watch
Now I have to drive back to
Xfinity and pray that they didn't trash his old box and retrieve it
We are not satisfied customers and are considering exiting this long term hostage-ship
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November 2024 by Brian
The wait is ridiculous, all of us waiting had to listen to 2 employees talking about traffic and construction for about 10 minutes. Then they took one person to help. Then they talked for 10 more minutes and then they both left the floor and I never saw them again while there was three of us waiting.
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November 2024 by Dario Castellanos
Please get an appointment otherwise you're going to be waiting for a while
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November 2024 by Wesley P
Mike is awesome. Upgraded my account with no trouble at all. Gave me all the information I need and I’m happy with the service.
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October 2024 by Mike Williamson
I waited 1.5 hours in the store for service and finally gave up. I tried to resolve my issues over the internet but the web site kept failing. Comcast customer service is a joke.
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October 2024 by Allysa Carilla
Layth B was a great young gentleman. Got me in and out flawlessly despite it being busy. Thanks man!
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October 2024 by c burn
After spending two hours on the phone with “customer service“ I was advised to go to an Xfinity store to resolve my email and password issue. Hopefully next time they will advise me earlier in the call that they don’t have the capability or skill level to resolve my issue because going into the Xfinity store took about 15 minutes.
Steve was excellent, polite and curious as to why I was having issues. It did take him a few seconds to figure out that my account probably was hacked, but no one was doing anything with it. So his resolution was swift. I believe I was in and out in less than a half an hour, including the wait time for him to be available. If I lived closer to the Xfinity store, I would not even bother to call and attempt another resolution with customer service.
I’m not saying that walking into an Xfinity store will always fix the problem because then they would be overloaded and the wait time the store would probably be two hours but obviously having someone take over your phone to go exactly to the proper area is much better in person. I even said to Steve that I probably would’ve been able to follow along if someone in “customer service” was able to pay attention long enough to understand where I was having the issue. But I am grateful for the fact that Steve was there to rectify the situation expeditiously.
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October 2024 by Maura Eugeni
The store was helpful the company services and online help are difficult and extremely expensive
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September 2024 by Mike Watts
Manager thinks that being a manager means “picking and choosing” what customers get to skip the HOUR long line. Waited in line for all of one hour which was no big deal until the manager decided that someone who just walked in the door was more important than the other 6 people waiting in line. This customer was told “oh yeah that won’t take long so you can skip the line” which took them about 10 minutes. From the time my name was called to be helped until I was finished and back in my car was 6 MINUTES because all I had was a simple cancelation that I could NOT do online as per the website. So why is it that my 6 minute transaction doesn’t get this “wont take long” privilege but one that takes 10 does? Just a panicking numb nuts manager who can’t just tell people how it is. What a pitiful display of management, backbone and company ethics because I’m sure that deciding who gets to skip and who doesn’t is not something xfinity trains people to do. If I was interested in wasting another hour of my life I’d just go shut of the whole service but instead next time I’ll just call the DL before coming in so I know my family is taken care of the right way.
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September 2024 by Madison Waters
Waited over an hour for my problem to be resolved in 6 minutes, after watching the manager let 2 people skip the line because “this isn’t going to take that long”. No sense of customer care. No sense of urgency. Why are only 3 people managing walk ins at peak hours?
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September 2024 by Joanne Schoen
Suleiman was fantastic to deal with. Answered all our questions and we were not rushed in purchasing a new phone
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September 2024 by Anne Bond
The associates, and especially the manger at the Dresher site go above and beyond to excel at great customer satisfaction.
